It Manager

Job Type
Full-time
Description
The IT Manager is responsible for the operation, maintenance and support of the media distribution systems, classroom technology, chapel, podcast, conference rooms, events, and all IT infrastructure - including planning, leadership, coordination, and overall management of the use of IT Services.
Essential Duties and Responsibilities

• Develop and maintain a collaborative and service-oriented information services environment.
• Assist the development of IT policies and procedures.
• Supervise student staffing who are responsible for help desk monitoring, media support, and other IT services.
• Coordinate services provided to McCormick Seminary based on fee for service agreements. (Shared services JKM & LRWC and Emergency Notification System-RAVE).
• Supervise and maintain integrity of administrative applications information system through Onboarding and Offboarding processes and yearly audits.
• Provide support for Cloud Hosting (Office 365/Azure/SharePoint and/or AWS) experience and servers (Windows Focus) including virtualization (Hyper-V, VMware, cloud).
• Provide on campus Technical Services and User Support.
• Manage and track helpdesk support requests when necessary.
• Provide authentication for telephone support for faculty and staff.
• Serve as the primary liaison to third-party IT support (weekly meetings tactical and strategic).
• Oversee classroom and media support.
• Support educational technology operations such as repair/maintenance of classroom equipment and media distribution systems.
• Oversee the operation and maintenance of phone systems.
• Initiate repairs to maintain optimum system operations.
• Oversee scheduling, delivery, and operation of media equipment upon employee requests.
• Maintain inventory of media supplies and equipment.
• Provide authentication services for all hosted software including, Raiser's Edge, Financial Edge, Blackbaud Education Management, Outlook 365 and Webmail.
• Purchase, replace and set up computers and accessories.
• Submit expense and billing invoices to Finance for all IT related service contracts.
• Advise on purchase of software to ensure secure environment.
• Oversee reporting and testing for all Wi-fi services on campus and in resident housing.
• Provide off hours email monitoring and emergency contact for IT related issues.
• Provide online technology resources for Students, Faculty and Staff.
• Support annual audit relating to authentication and security.

Requirements

• Minimum of five years' experience in one of the following areas: administrative computing, academic computing, local area networks, server and client technologies or administrative applications.
• Windows 7-10 experience required, because that is what most of clients use.
• Chromebook and Apple macOS is a plus.
• Demonstrated ability to organize and manage, along with good documentation skills.
• Ability to work effectively with consumers of information services.
• Knowledge of video/data/optical projection, audio, presentation, and other related media technologies.
• Experience with Windows operating systems and working knowledge of MS Office.
• Knowledge of Zoom phone system.

Strongly Preferred skills that will put you top of our list!

• Industry certifications around Infrastructure (MCP, CCNA, A+, N+, Security+).
• ConnectWise Manage and/or Automate (LabTach) experience.

Essential to Position

• Awareness of multicultural environment and the ability to distinguish diverse characteristics and work accordingly.
• Information regarding students and employees must remain confidential.
• LSTC is committed to diversity, anti-racism, and anti-oppression. Women and/or persons from historically underrepresented cultural groups are encouraged to apply. LSTC is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.

Education & Experience
Bachelor's degree required. Master's preferred. Degree in information systems or experience in related field preferred.
Application Process
Please utilize the online application portal to submit your resume and a letter of interest that includes a) your reasons for applying, b) your work experience as an IT professional, and c) a description of how you connect to LSTC's mission. Please submit all application materials through the employment application portal.