It Manager / Law Firm Caseaware

Responsibilities

• This position is a leadership and management position of the organization’s IT assets and should be able to design resilient IT solutions to meet the firm’s future growth.
• Maintain full confidentiality on sensitive issues and ensure full confidentiality of system information.
• Manage the expectations of the firm’s institutional clients during audits and as required.
• Strong communication skills, both verbal and written, are required, with the ability to connect to all end users, IT team, and Leadership; provide quick turnaround solutions to end user issues.
• Develop and implement IT policies and procedures in consultation with senior management.
• Diagnose and resolve system hardware, software, and user problems in a remote working environment.
• Manage, test, and maintain the firm’s multi-site Disaster Recovery Solution.
• Implement, manage, and monitor a wide range of security-based solutions.
• Prepare updates for legislative tracking website.
• Microsoft Active Directory management and troubleshooting, including Group Policy.
• Provide ongoing training and improve workflows with robust processes as required by the client and/or management.
• Create and maintain documentation/training on IT systems and software.
• Monitor employee productivity for remote employees
• Responsible for creating yearly capital and operational IT budget and overseeing IT purchases.

Qualifications

• Microsoft Office/Office 365
• Microsoft Windows Server 2003, 2008, 2012 and 2016; including Windows 10 and 11
• Adobe Acrobat
• Knowledge of CaseAware and PHP preferred.
• Web Security Filters; Barracuda Security
• MYSQL and Apache
• Remote Support Software – GoTo Resolve
• Conferencing Software – MS Teams, Goto Meeting and Zoom
• VPN Software – Fortigate is a plus.
• Must be able to troubleshoot and resolve issues locally as well as remotely.
• Must have experience working with remote users.
• Preferred 3 years prior related IT management experience, Law Firm experience, Elite Billing, and/or other related case management programs.
• QuickBooks maintenance is a plus.
• Salary Negotiable.