It Manager, Epic Systems- Training

Halifax Health is seeking a Manager for our IT - Epic Systems Support.

The Manager, Epic Systems is a pivotal role responsible for overseeing the implementation of Epic applications across various departments. This role requires a dynamic leader who can coordinate between multiple stakeholders, manage a specialized team, and ensure the successful deployment of Epic solutions within the organization.

EDUCATION

• Bachelor’s degree is preferred.

• Registered Nurse and other Clinical Certifications are preferred.

   

EXPERIENCE

• 3 to 5 years of progressive leadership experience in technology or clinical operations
• Strong leadership and team management skills
• In-depth knowledge of Epic systems and certification in relevant Epic applications
• Exceptional communication and stakeholder engagement abilities
• Experience leading technical leaders and application analysts.
• Experience working in a matrixed environment with many stakeholders and strong governance.

• Coordinate and communicate at all levels to oversee application implementation, specifically within assigned application areas like training, research, or clinical applications.

• Align project management resources according to the scale of the implementation, with the potential to manage multiple project managers across different domains.

• Maintain project scope, schedule, and quality within the specific application area or team.

• Set clear expectations for team members and outline specific phase-based activities.

• Collaborate with the project director and other managers to synchronize project activities.

• Engage the business community to ensure their active involvement in the project.

• Provide guidance, support, and coaching to team members on project issues and success factors.

• Advocate for innovation and effectively communicate system capabilities to the team.

• Manage organizational resources and handle detailed tasks while maintaining an organizational perspective.

• Act as a support contact, troubleshoot issues, and guide workflow design, system building, and testing.

• Serve as a bridge between the organization's needs and the Epic implementation staff.

• Regularly communicate with Epic representatives and participate in project meetings.

• Ensure that the system meets the business needs in terms of deliverables and timelines.

• Facilitate the direction for the organization's workflows based on operational needs.

• Conduct ongoing project and issue reviews with leadership.

• Maintain weekly updates with team members to discuss project status, shared issues, user concerns, budget, and milestones.