It Manager

IT Manager | JOB DESCRIPTION

Reports to: Asst. Director, Information Technology | Location: Office / Restaurants / Remote

FLSA Status: Non-Exempt | Wage Band: $80,000-$90,000

ABOUT US / Stonefire Grill is a unique brand of hospitality and an expanded fast-casual concept with equal emphasis on its dine in, takeout and catering revenue centers. We prepare simple, from-scratch family recipes, just as you would at home, and we do so with an exceptional standard of service. The result? A warm, friendly, inviting and delicious experience for our guests at prices that bring a whole new meaning to ‘value'.

ABOUT THE ROLE / Embracing our core values and with an eye on our Mission Statement, the IT Manager ensures the optimal operation of Stonefire Grill's IT functions and the systems' alignment with the business objectives of our organization. The IT Manager plans, coordinates, directs, and designs IT-related activities of Stonefire Grill, as well as provides direction and support for daily operational activities of the restaurants.

The IT Manager works closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. The IT Manager will also ensure all systems and users adhere to the Company's IT policies, procedures, and best practices. This position has partnership relationships with the Stonefire Grill Leadership Team and reports to the Asst. Director, Information Technology.

CORE RESPONSIBILITIES

• Ensures 99.9999% uptime of all Company IT systems by engaging third-party vendor relationships and deploying clear IT troubleshooting and ticketing process to the internal teams.
• Monitors and reports on the uptime of all critical systems. Identifies issues and trends and recommends solutions to optimize uptime.
• Supports restaurant, office, and remote users with all IT issues. Ensures issues are resolved timely, per IT response policy, and escalates trouble tickets to vendors as necessary.
• Maintains server, network, and all IT infrastructure for the Company's restaurants and Home Office. Troubleshoots systems, remotely or on-site, as needed when issues arise.
• Maintains current maps, training, and troubleshooting documentation for all IT and network equipment to assist with end-user training/troubleshooting and compliance needs.
• Participates in Stonefire Grill's IT operational planning. Including innovating, planning projects, organizing the allocation of resources, and executing the plan.
• Effectively communicates status and plans surrounding open issues and projects to Company management and end-users.
• Manages the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including telecommunications, servers, PCs, operating systems, hardware, software, peripherals and office automation equipment.
• Benchmarks, analyzes, reports on, and makes recommendations for the improvement and growth of the IT infrastructure and IT systems.
• Oversees provision of end-user services, including all help resources and technical support services.
• Keeps current with the latest technologies.
• Adheres to all IT policies and procedures, including those for architecture, security, and disaster recovery, standards, purchasing and service provision. And ensures all Company users adhere to the Company's IT policies and procedures.
• Establishes and maintains regular written and in-person communications with Stonefire Grill's leadership team, department heads and end users regarding pertinent IT activities.

LEADERSHIP & CULTURE

• Is Happy to Serve and leads through humble service.
• Demonstrates integrity and commitment in the work environment to the Company's Mission, Vision, and Values.
• Keeps a cultural pulse on IT, serving as both a role model and trusted partner.
• Actively builds relationships with restaurant management and home office teams and builds tools and training for their support.
• Champions the Culture and Values of the Company as an ambassador of the Information Technology department.

QUALIFICATIONS

• 3 - 5+ years managing the IT of a high-growth organization. Preference given to startup and new unit-opening experience.
• Certification related IT disciplines are preferred.
• Experience creating and driving organizational change.
• Understanding of the Microsoft 365 service and suite of applications and how to administer them on behalf of end-users.
• Proficient understanding of Microsoft-based systems, including Active Directory, DNS, DHP, Group Policy, Windows operating systems (workstation & server), backup and disaster recovery plans.
• Proficient understanding of network infrastructure.
• Implementation and support of wired and wireless LAN design, including VLANs.
• Strong knowledge of security best practices, including firewall, anti-virus/malware, patching, permissions, and password management.
• Experience in multi-unit Food & Beverage, Hospitality, and/or Retail organization highly preferred.
• BA/BS degree or equivalent preferred.
• Passionate, fun, positive and results oriented.
• Extremely detail oriented and understands the importance of even the smallest details when it comes to our work.
• Excellent problem solving and analytical skills.
• Extremely organized and skilled in prioritizing multiple projects.
• Very string verbal and written communication skills, including the ability to effectively communicate technical information to non-technical end-users.
• Self-disciplined, highly motivated, and able to work independently.
• Frequent weekly travel throughout Southern California and beyond as the brand grows. Must possess and maintain an excellent driving record and a reliable vehicle.

OUR VALUES

1. We lead through service.
2. We care for each other and value our relationships.
3. We care for our guests and community.
4. We treat everyone with equal dignity and respect.
5. We are committed to excellence and have integrity in all that we do.
6. We have FUN while we work.
7. We are a team driven by loyalty and mutual support.
8. We are committed to the ongoing development of each other.
9. We empower through praise and accountability.
10. We are Happy to Serve.

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