IT Intern (Part-Time)

Proudly serving the oil and gas industry since 1960, J-W Power Company provides leasing, sales, parts and service of natural gas compression equipment. We are one of the largest privately-owned compression fleet organizations in the United States and a proven industry leader with an impeccable reputation for field service.  Our greatest asset is our culture, our people and the significant role each employee plays in the success of the organization. 

POSITION SUMMARY:

Under general supervision, the IT intern position will allow college students the opportunity to develop their skills by being provided in-person training opportunities as they work on entry level tasks and assignments in a technical, high-paced, and professional work environment. The IT Intern will also assist in support and maintenance within the corporate computing environment for the help desk. This is a paid, onsite position working up to 25 hours per week (flexible scheduling available).

ESSENTIAL DUTIES & RESPONSIBILITIES:  may include any or all of the following.  

• Answer phone calls to the Help Desk
• Work Tickets as assigned to the ITSM Application
• Troubleshoot customer issues with computers and mobile phones
• Participate in IT Department meetings
• Participate in Help Desk team meetings
• Participate in one-on-one meetings with Help Desk Manager
• Recommend documentation or procedures for installations or other job-related items.
• Configure and deploy laptops and iPhones to employees
• Provide weekly status report to IT management
• Perform all responsibilities of this position while continually presenting a positive and professional example for the rest of the team and the company. This must be portrayed throughout all communication methods and all actions performed by this individual.
• Demonstrate sound decision-making, good communications, (both verbal and written), organizational and time management skills.

POSITION QUALIFICATIONS (COMPETENCY STATEMENTS):

• Must be pursing bachelor’s degree.
• Basic understanding of Windows Operating Systems, Microsoft Teams, Applications, Network, and Hardware
• Demonstrated ability to read and interpret written information, write clearly and informatively; edit work for spelling and grammar; vary writing style to meet needs and present numerical data effectively.
• Have the ability to multitask and work on multiple projects
• Have the ability to work scheduled hours as needed.
• Have the ability to provide personal customer service and satisfaction.  This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
• Demonstrated ability to communicate information and ideas so others will understand; listen and understand information and ideas presented through spoken words and sentences.

SKILLS & ABILITIES:

Education & Experience:

• High school diploma or general education degree (GED) and currently pursuing an advanced degree

Computer skills:

• Advanced level of proficiency in Microsoft Office Suite Applications.

Computer Skills

RARELY

OCCASIONALLY

FREQUENTLY

NOT APPLICABLE

Computer (Beginner level)

Computer (Intermediate Level)

Computer (Advanced Level)

Certifications & Licenses:

• N/A

SUPERVISORY RESPONSIBILITIES:

• This position has no supervisory responsibilities.

GENERAL STATEMENT:

• This job description is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities.  Additional functions and requirements may be assigned by supervisors as deemed appropriate.  The company reserves the right to change this job description and/or assign tasks for the employee to perform based on business necessity.

REASONABLE ACCOMMODATIONS STATEMENT:

• To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS:

• The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus; these requirements can be met with the use of corrective lenses.

O (Occasionally)                        Position requires this activity up to 33% of the time (0 – 2.5 + hrs/day)

F (Frequently)                           Position requires this activity from 33% - 66% of the time (2.5 – 5.5+ hrs/day)

C (Constantly)                           Position requires this activity more than 66% of the time (5.5+ hrs/day)

N (Not Applicable)                   Activity is not applicable to this position

Physical Demands

O

F

C

N

Weight  Demands

O

F

C

N

Stand

10 lbs or less

Walk

11-20 lbs

Sit

21-50 lbs

Manually manipulate

51-100 lbs

Grasp

100+  lbs

Reach outward

Reach above shoulder

Speak

Push Pull Demands

Climb

12 lbs or less

Crawl

13-25 lbs

Squat or kneel

26-40 lbs

Bend

41-100 lbs

WORK ENVIRONMENT:

• The work environment characteristics described here are representative of those an employee typically encounters while performing the essential functions of this job.

WORK ENVIRONMENT

RARELY

OCCASIONALLY

FREQUENTLY

 NOT APPLICABLE

Indoor facility

Choose an item

Choose an item

Indoor office

Outdoor

Cold temperatures

High temperatures

Confined areas

High, precarious places

Fumes

Loud noises

Moving mechanical parts

Travel - Field

Travel - Office

Benefits package to include: 401(k) plan and company match

Pay Range: $15 - $18 per hour