It Infrastructure Specialist

Position Overview: This role entails delivering on-site IT support across diverse environments, including internal users within office and warehouse/distribution settings, as well as external users operating in work-from-home setups. The position operates within a matrix reporting structure.

Key Responsibilities:

• Deploy, maintain, and troubleshoot Servers, SAN, PCs, networks, switches, telephone systems, and peripheral devices (printers, scanners, mobile/smart phones) in adherence to established business standards.
• Provide desktop support for client software, including the MS Office suite and Syscom ERP.
• Offer advice and guidance to colleagues facing incidents, ensuring effective problem resolution.
• Identify, log, and resolve technical issues with software applications or network systems.
• Recognize potential changes and propose system improvements to senior leadership for evaluation and potential implementation. Ensure work is executed within agreed service levels and follows departmental guidelines.
• Generate, update, and disseminate progress reports to senior leadership.
• Maintain up-to-date client databases, documenting solutions and activities clearly.
• Clearly articulate and document technical issues for clients while utilizing the call logging system to accurately record telephone requests.

Skills and Qualifications:

• This position requires excellent customer service skills in face-to-face, telephone, or electronic interactions.
• Strong language and communication skills, coupled with superior problem-solving abilities, are crucial.
• The ability to work autonomously, supported by relevant certifications such as Microsoft, VMWare, Cisco, or equivalent, is essential.
• Proficiency in computer support and troubleshooting, along with an excellent understanding of Windows 10, Windows Server platforms, VMWare, MS Office suite, and Office 365 is required.
• A deep knowledge of server and PC hardware, storage technologies, and understanding of networks, switches, routers, and firewall technologies is expected.
• The candidate should exhibit strong teamwork and project prioritization skills.

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Yearly pay

Experience level:

• 10 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person