It Helpdesk Engineer

Exabeam is a global cybersecurity leader that delivers AI-driven security operations. The company was the first to put AI and machine learning in its products to deliver behavioral analytics on top of security information and event management (SIEM). Today, the Exabeam Security Operations Platform includes cloud-scale security log management and SIEM, powerful behavioral analytics, and automated threat detection, investigation and response (TDIR). Its cloud-native product portfolio helps organizations detect threats, defend against cyberattacks, and defeat adversaries. Exabeam learns normal behavior and automatically detects risky or suspicious activity so security teams can take action for faster, more complete response and repeatable security outcomes.
Detect. Defend. Defeat.™ Learn how at www.exabeam.com .
The ideal candidate will support Exabeam's global team by responding to requests supporting laptops, mobile devices, and application issues for end users. This is an entry to mid level role that will provide both remote and onsite support at Exabeam's Foster City headquarters.
As an IT Helpdesk Engineer at Exabeam, you will play a key role in providing comprehensive IT support to our internal teams. The ideal candidate is someone who is eager to develop their knowledge in general IT technical support and is able to juggle multiple requests at one time. This position requires strong communication and customer service skills, as well as an ability to work in a dynamic and fast paced environment.
This position will partner with the infrastructure operations, cybersecurity, and applications teams to ensure Exabeam tools are operating efficiently and securely.
Responsibilities:

• Track requests within a ticketing system in an organized and reportable manner
• Provide quick and effective assistance for internal teams
• Handle local and remote employee requests; troubleshoot issues with hardware, software, applications, and network connectivity
• Track IT inventory, procurement, and refresh of software and hardware assets
• Partner with HR and Recruiting teams to support the onboarding process for new hires, including hardware setup and application access
• Purchase laptops and peripherals for global workforce

Requirements:

• Real world hands-on experience with IT technologies. An Assoiates degree or a Bachelor's degree is a plus
• A minimum of 6-18 months of experience providing face-to-face desktop support to internal users is preferred
• Experience with desktop support on Windows and macOS
• Basic experience supporting online conferencing technologies (e.g., Zoom, Microsoft Teams, etc.)
• Basic experience supporting Google Workspace and Microsoft Office 365. Experience with Active Directory is a plus.
• Experience providing support to remote and geographically-distributed users
• Strong written and verbal communication skills and ability to establish and maintain strong working relationships with business groups
• Ability to prioritize tasks and work independently, while closely collaborating with team members
• Technical curiosity and ability to work in a fast-paced environment that will challenge organizational and time management skills
• Ability to learn while producing positive results for employees

Why Exabeam:

• Medical, Dental, Vision benefits
• FSA/HSA options
• Generous PTO and Holidays
• Parental leave
• Remote/Hybrid friendly environment

Base Pay Range:
$64,000 - $85,000

• Range is reflective of base pay only
• Does not include variable pay
• Base pay is dependent on experience and may vary based on geography

Exabeam is privately funded by Blue Owl Capital, Lightspeed Venture Partners, Cisco Investments, Norwest Venture Partners, Acrew Capital, Icon Ventures, and investor Shlomo Kramer. For more information visit https://www.exabeam.com or follow us on LinkedIn and Twitte r .
In connection with your application and communications with Exabeam, we will have access to some of your personal in for mation. We have technical and organizational measures in place to ensure this in for mation is protected. For more in for mation about how we use and/or protect your personal in for mation, including the categories of in for mation collected, categories of use, and purpose of use, is available on our Privacy Policy at https://www.exabeam.com/legal/ privacy - policy / .