It Helpdesk Engineer Level 1 - Hybrid Remote

Are you a creative and innovative PROBLEM SOLVER who enjoys helping and INTERACTING WITH OTHERS? Are you good at explaining technical issues to non-technical people? Then this could be the job for you.

Seltek Technology Solutions is a fast growing MSP dedicated to serving people, not just devices. We are seeking a full time, experienced Level 1Helpdesk Engineer to join our hardworking and dedicated team. The Helpdesk Engineer will work independently and collaboratively to support a range of service requests both remotely and in person at client sites.

*******************Applicants must be local to the Richmond, VA area.****************************

In addition to the Indeed application application process, please take 25-30 minutes to complete an assessment found here: https://www.ondemandassessment.com/link/index/JB-7RWTITF63?u=1107244**Your application will not be considered until this assessment is complete.**

Essential Duties and Responsibilities:

• Provide technical assistance remotely or at client sites for clients in a wide range of environments
• Identify system improvements by evaluating system performance
• Provide answers to clients by identifying problems; researching answers; guiding client through corrective steps
• Upgrade system performance by tuning and configuring systems
• Improve systems by conferring with vendors and services; testing, evaluating, and managing new software
• Provide application software support to end users on a wide variety of issues
• Track time for all support issues in a timely manner
• Analyze, resolve and document user problems with the aim of eliminating recurrences
• Be willing and able to respond to occasional after hours and weekend calls
• Maintain good working knowledge and certifications of products and solutions that customer needs dictate
• Maintain online technical documentation
• Participate in regular team and staff meetings

Knowledge, Skills, and/or Abilities Required:

• Effective interpersonal skills and relationship-building skills
• Demonstrated high degree of professionalism & responsibility/dependability
• Strong written and verbal communication skills
• Sound technical background in the areas related to IT support, systems management and customer service
• Strong analytic and problem-solving abilities
• Experience working in a team-oriented, collaborative environment as well as following and completing project tasks independently
• Strong customer service focus and ability to work with end users in a non-technical fashion to resolve their needs

Educational/Vocational/Previous Experience Necessary:

• Associate's Degree in related field or equivalent experience required
• Minimum of 2 years systems support experience required
• Windows Operating System, Active Directory, Microsoft Office 365, SharePoint, Antivirus, and Basic Networking Knowledge/Concepts are required
• Certifications in the IT field are not required, but they are a plus

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift

Experience:

• IT: 2 years (Required)
• working for an MSP: 1 year (Preferred)

Ability to Commute:

• Henrico, VA 23229 (Required)

Ability to Relocate:

• Henrico, VA 23229: Relocate before starting work (Required)

Work Location: Hybrid remote in Henrico, VA 23229