IT Help Desk Technician

At I.Q. Technologies, you have an excellent opportunity to excel your career within a thriving organization. We are looking for a qualified, experienced, and motivated individual to become part of IQ's team today!

The candidate will be responsible for helpdesk support at Client sites as well as for providing remote support to customers as/when needed. Duties include (but not limited to) responding to tickets, diagnosing and resolving various PC/Desktop technical issues, ticket escalation, support of hardware, software, operating systems, general day to day helpdesk services, and other tasks as assigned by the manager.

• General knowledge of Microsoft Active Directory related to user management such as password resets, account management, etc.
• Imaging PC’s/Laptops
• Basic knowledge of Local Area Networks
• Knowledge of Printer/Fax troubleshooting, support, general maintenance
• Laptop/Desktop hardware support
• Microsoft Office Suite knowledge and troubleshooting know-how (Word, Excel, PowerPoint etc.)
• Email client configuration & setup (Outlook, phone email setup, etc.)
• Knowledge of helpdesk/ ticketing system
• Knowledge of working with Projectors
• Basic Knowledge of Telephone systems
• Knowledge of Setup/troubleshoot mobile phones
• Knowledge of Antivirus/Anti Malware software
• Excellent communication skills as candidate will be directly interacting with users at client sites.
• Technical troubleshooting skills.

This position requires travel throughout Chicago/ neighboring suburbs as well as USA. Candidate must have reliable means of transportation.

I.Q. Technologies is an equal opportunity employer. Part of I.Q. Technologies employment process requires that candidates must successfully complete and pass a background and drug check. Resumes are required during the initial application process. Only candidates that fulfill the necessary requirements will be considered/contacted. NO DIRECT CALLS IN REGARD TO THIS POSITION.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Wheaton, IL: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Experience:

• Help desk: 2 years (Required)
• Active Directory: 1 year (Required)

Language:

• English (Required)

Work Location: In person