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Form of workJob Description
Information Technology Help Desk Technician
The IT Help Desk Tech will provide user support and customer service on hospital supported computer
applications and platforms as well as network and technical support using ticketing system.
Responsibilities:
Manage Help desk tickets in timely and efficient manner
Triage, install and make changes/repairs to computer hardware and software
Perform remote troubleshooting through diagnostic techniques and pertinent questions
In professional mannerism walk the end user through the problem solving process
Follow up with end users to ensure issues were resolved
Encourages and builds positive relationships and communicates effectively with all in house staff, outside agencies and vendors
Stock room management including, shelfing, repair and inventory
Other duties as assigned
Qualifications:
Bachelors degree in Computer Information Systems or equivalent experience in healthcare an education in lieu of degree.
Must have at least 5 7 years experience
Strong knowledge of customer service skills
Strong written and oral communication skills with keen attention to detail
Understanding of computer systems, mobile devices and other healthcare related tech products
Expertise in MS Office products, Windows Servers and Active Directory preferred
Must possess solid analytical, communication and technology skills
Must maintain upmost confidentiality of information
Must be self-motivated reliable individual with willingness to understand, use and learn new technology
Customer oriented, cool tempered team oriented individual
Able to manage multiple tasks effectively in high pressure time sensitive environment
Physical Requirements:
Ability to bend, stretch, twist or reach out
Ability to safely lift heavy objects (PCs, Monitors, Printers, etc.) is required
Use fingers to grasp, move or assemble small objects
Ability to sit and/or stand for extended periods of time
The IT Help Desk Tech will provide user support and customer service on hospital supported computer
applications and platforms as well as network and technical support using ticketing system.
Responsibilities:
Manage Help desk tickets in timely and efficient manner
Triage, install and make changes/repairs to computer hardware and software
Perform remote troubleshooting through diagnostic techniques and pertinent questions
In professional mannerism walk the end user through the problem solving process
Follow up with end users to ensure issues were resolved
Encourages and builds positive relationships and communicates effectively with all in house staff, outside agencies and vendors
Stock room management including, shelfing, repair and inventory
Other duties as assigned
Qualifications:
Bachelors degree in Computer Information Systems or equivalent experience in healthcare an education in lieu of degree.
Must have at least 5 7 years experience
Strong knowledge of customer service skills
Strong written and oral communication skills with keen attention to detail
Understanding of computer systems, mobile devices and other healthcare related tech products
Expertise in MS Office products, Windows Servers and Active Directory preferred
Must possess solid analytical, communication and technology skills
Must maintain upmost confidentiality of information
Must be self-motivated reliable individual with willingness to understand, use and learn new technology
Customer oriented, cool tempered team oriented individual
Able to manage multiple tasks effectively in high pressure time sensitive environment
Physical Requirements:
Ability to bend, stretch, twist or reach out
Ability to safely lift heavy objects (PCs, Monitors, Printers, etc.) is required
Use fingers to grasp, move or assemble small objects
Ability to sit and/or stand for extended periods of time
