It Help Desk Support - Law Firm Exp. Req'd

Major Law Firm is seeking an IT/Information Systems Manager to join their team.

*************************HOURS ARE 11am-8pm***************

RESPONSIBILITIES include but are not limited to:

• General Support
• Provide first line how-to and troubleshooting for virtual desktop, laptops, desktops and mobile devices
• Provide support for applications including Word, Excel, PowerPoint, Outlook, Teams, Zoom, Document Management, Litigation Support etc.
• Prioritize requests and follow up with users; Escalate calls to second/third level support
• Open trouble tickets with vendors
• Maintain office hardware including PCs, laptops, printers and AV equipment
• Create SharePoint links for file shares
• Mobile Support
• Provide provisioning, support and maintenance for iPhone, iPad, and Android devices
• Produce supporting documentation and conduct mobile device / remote access training
• PC/Laptop Support
• Maintain the firm’s standard PC and laptop images and reimage as needed
• Coordinate with litigation support on installation/image of “trial laptops”
• Coordinate with repairs (shipping laptops or parts for repair)
• Assist with portable encrypted media
• Training
• Train end-users on various applications

******************HOURS ARE 11am-8pm********************