It Help Desk Intern

IT Helpdesk Intern Responsibilities:

 Responding to client support tickets/requests.

 Manage and monitor tickets in the IT Helpdesk software queue.

 Track and maintain hardware inventory.

 Traveling to the client’s location to personally assist staff members.

 Troubleshooting level 1 and some level 2 hardware and software issues.

 Installing and maintaining hardware such as PCs, printers, phones, and copiers.

 Escalations to engineering teams on network outages.

 Assist Network and Systems Engineer when needed.

 Advising on software or hardware upgrades.

 Providing basic training in computer operation and management to clients.

IT Helpdesk Intern Requirements:

 High School diploma or equivalent, and/or 3-6 months’ work experience in related field.

 Experience with setting/wiring up PC workstations and desktop printers.

 Some work experience as a desktop support or helpdesk technician is desired.

 Knowledge of computer hardware systems, chipsets, memory modules, and peripherals.

 Some knowledge of Microsoft 365 Suite apps.

 Ability to solve complex hardware and software issues.

 Ability to travel and work after hours when necessary.

 Excellent interpersonal skills.

 Good written and verbal communication skills.

Job Types: Full-time, Internship

Salary: $23.00 - $25.00 per hour

Experience level:

• No experience needed

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• California: Relocate before starting work (Required)

Work Location: In person