It Help Desk

COMPANY OVERVIEW 

SESCO Cement is a subsidiary of an international, diversified group of companies with revenues of $2.3 billion, and is a distributor of building materials.  With a growing footprint of satellite locations and distribution partners across the U.S., they continue to expand their reach and realize their vision of bringing construction to an era of brighter possibilities, with a focus on providing customers with superior products to help them build and manufacture high-quality merchandise. Being an Equal Opportunity Employer, we strive to create a culture of community where anyone can reach their highest potential. 

JOB TITLE: IT Helpdesk 

IT Technical Support SUMMARY:  

The IT Helpdesk Technician will be the first point of contact for employees when experiencing computer issues. Their job will consist of asking questions to determine how they can best solve an employee’s computer problems using resources and technical knowledge. They will be responsible for responding to email, chat, or phone queries, offering technical support. They should be well versed in all aspects of computer systems configuration, set up, and maintenance.

GENERAL RESPONSIBILITIES:  

• Managing Help Desk tickets
• Providing quick and effective solutions and advice with IT systems
• Guide employees in person and remotely through systems configuration, t troubleshooting, and maintenance
• Creating manuals for technical training
• Using feedback from employees to improve problem-solving techniques
• Responding to texts, emails, and calls on technical issues
• Redirect unresolved issues to the next level of support personnel
• Respond to tech inquiries via email, online chats, over the phone and in person
• Documenting and analyzing technical issues
• Provide needed information on IT equipment and services
• Investigating faults in the network 
• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting

Skills and Qualifications:   

• Excellent interpersonal and customer service skills
• Problem solving and critical-thinking skills
• Excellent written and verbal communication skills
• Ability to quickly diagnose and resolve technical issues
• Exceptional teamwork and leadership skills to help other technical support staff
• SAP experience is a plus
• Ability to learn new technologies and implement them
• Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
• The ability to break down technological processes and deliver clear, step-by-step instructions
• Commitment to providing exceptional customer service
• Patient and friendly demeanor with a skill for listening

Sesco Cement is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

Sesco Cement is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and either need assistance applying online or need to request an accommodation during the interview process, email Human Resources at hr@sescocement.com

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Compensation package:

• Holiday pay
• Hourly pay
• Performance bonus

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you currently reside in Houston?
• This is an on site, in person position. Can you commute to and from the job site?
• Do you have SAP experience?
• Are you wiling to undergo a background check and a drug test?
• Are you physically capable of climbing ladders, mounting cameras, and working in elevated spaces?

Experience:

• Help desk: 1 year (Required)

Language:

• English (Required)

Ability to Relocate:

• Houston, TX 77011: Relocate before starting work (Required)

Work Location: In person