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Form of workRequisition ID: 171618
Job Level: Entry Level
Home District/Group: TIC Southern District
Department: Technology Group
Market: OGC
Employment Type: Full Time
The Field Technician's primary responsibility is to provide deskside, remote, and field support to Kiewit employees, Kiewit subsidiaries, partners, contractors working for Kiewit and job site subcontractors (where/when applicable). This position supports and assists with implementing Kiewit Technology Group policies and procedures. The Field Technician's primary responsibility is to provide deskside, remote, and field support to Kiewit employees, Kiewit subsidiaries, partners, contractors working for Kiewit and job site subcontractors (where/when applicable). This position supports and assists with implementing Kiewit Technology Group policies and procedures.
TIC-The Industrial Company is a subsidiary of Kiewit Corporation. TIC-Southern District is a business unit of TIC-The Industrial Company. Headquartered in The Woodlands, TX, TIC Southern builds major industrial projects in diversified markets throughout Texas, Oklahoma, Louisiana, Alabama, Mississippi, Florida, Georgia, South Carolina, North Carolina, Virginia, Kentucky, Tennessee, and Arkansas. Located in Houston, TX, TIC-Southern is seeking individuals who are open to regular relocation for career development opportunities and who desire job responsibilities in field operations ranging from project controls, craft management, safety, quality, and contract administration. A new employee's initial work assignments complement their previous work experiences and education, allowing the new employee to make significant contributions to the project success. Individuals seeking employment with a company known for their financial stability, a broad range of specialized capabilities, commitment to people development, and an outstanding performance record will find employment with TIC-Southern to be fulfilling career choice, with long-term benefit.
This position will be located in Orange, TX.
- Monitor the ServiceNow ticketing system for technical support requests, incidents and projects in assigned office, job site and/or region.
- Assign, manage and complete tickets in ServiceNow in a timely manner, within established SLAs and/or to customer's satisfaction.
- Create ServiceNow tickets for work performed that was not customer submitted.
- Document all work detail performed in a clear and concise manner within the appropriate ticket fields within ServiceNow.
- Create and maintain technical documentation related to various support activities and projects.
- Assist with hardware lifecycle management including coordinating imaging, deploying, tracking, maintenance and decommissioning.
- Maintain software lifecycle management including deploying, tracking, upgrading and maintenance (as needed for proprietary or district point solution software).
- Assist with job site mobilization, site changes and demobilization as needed.
- Oversee vendor activities, as needed, to ensure the work meets expectations.
- Assist with various Kiewit Technology Group initiatives or projects.
- Provide clear, relevant, consistent and proactive communication with all stakeholders.
- Prioritize and organize work to meet requirements, goals and deadlines.
- Recognize and escalate issues, risks and/or concerns in a timely manner.
- Provide hardware and software training for customers.
- Procure hardware or software.
- Establish and maintain a professional relationship with customers and team members.
- Provide a high level of customer service at all times.
- Must possess and maintain a valid driver's license.
- Have a strong desire and ability to learn new things.
- Must have excellent verbal and written communication skills.
- Ability to work under pressure and at a fast pace.
- Must have good attention to detail.
- Must have good organizational skills.
- Must be able to lift and move heavy objects (40+ lbs).
- Proficient with Microsoft Operating, Online and Back Office systems.
- Must possess a high level of accountability for work performed or decisions made in relation to tickets, projects or other tasks.
- Must provide high levels of customer service at all times.
- Work well individually and with teams.
- Capable of using attentive and active listening skills to gather requirements and assess situations.
- Ability to travel for various lengths of time is a plus.
- Understanding of structured data cabling a plus.
- Ability to pull occasional ethernet cables and terminate a plus.
Other Requirements:
Regular, reliable attendance
Work productively and meet deadlines timely
Communicate and interact effectively and professionally with supervisors, employees, and others individually or in a team environment.
Perform work safely and effectively. Understand and follow oral and written instructions, including warning signs, equipment use, and other policies.
Work during normal operating hours to organize and complete work within given deadlines. Work overtime and weekends as required.
We offer our fulltime staff employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.
We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
