It Field Technician

Job description

WE ARE LOOKING HIRE IT FIELD TECHNICIANS

Full Time Temporary (6 - 12 months)

The Field Technician will troubleshoot, repair, and install a variety of POS systems and other restaurant IT equipment. The successful person for the position is a self-starter, with strong troubleshooting abilities, able to travel daily to restaurants, perform our equipment installation and repair needs.

Responsibilities

· Travel locally/regionally to perform installs, repairs, and support for our restaurants.

· Confident with the utilization of multiple tools (drill, oscillating saw, tape measure, punch down tool, compression and crimp tools, strippers, cable tester)

· Installations/Repairs include PCs, printers, monitors, POS systems, routers, switches, signature capturing devices, access points, televisions, antennas, TV mounts, audio/video systems, telephone systems, and cable replacement.

· Performs upgrades and additions to systems to increase functionality and usability.

· Installs and repairs low voltage cabling to code, electronic devices, service control equipment.

· Troubleshoot on-site restaurant equipment; identify and implement solutions to ensure timely repairs.

· Inventory control of IT equipment and systems.

· Manage daily schedule utilizing a ticketing system.

· Assist lead Technicians with restaurant remodels.

· Must have good communication skills and the ability to solve problems quickly and logically, as the environment is fast paced and technically demanding.

· Must be familiar with the installation and operations of different types of network and low voltage cables (twisted pair cables, coaxial, audio and video, 2, 4, and 6 conductor cable)

· Troubleshoot/Repair Point of Sale and proprietary related equipment, to include drive thru audio systems, vehicle detection and timer systems.

· Understanding of networking concepts, including TCP/IP, routing, switching, and wireless technologies.

Required Education and Experience

· 3- 5 years of experience in field tech and IT support role.

· Intermediate or above knowledge in troubleshooting Windows operating systems and MS office.

· Previous experience with software, hardware and peripheral installations.

· Experience/ knowledge in installing low voltage wiring, terminations, and making repairs preferred.

· Knowledge of POS retail experience is helpful but not required.

· Experience in troubleshooting POS hardware and software is a plus.

This position requires 95% travel in the field. Potential for nighttime installations and for overnight travel to provide support for restaurants in other markets. There is also a potential for emergency calls on the weekends or after hours.

· Excellent Customer Service skills with ability to provide support to all levels of users.

· Ability to work independently and part of a team.

· Strong technical skills with the ability to trouble shoot, diagnose and repair restaurant equipment.

· Ability to work on ladders and rooftops to install camera system and TV systems.

· Ability to lift up to 100 lbs. when moving, installing various computer/ electronic devices and peripherals.

· Valid driving license and a good driving record with the ability to make own travel arrangements.

· Reliability and the ability to self-manage and prioritize assigned tasks from ticket queue is a MUST.

We are an equal opportunity employer.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: No less than 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Evening shift
• On call
• Weekends as needed

Application Question(s):

• This position requires 90% to 95% of travel. Are you willing to do this?
• This position requires field experience. How many years of experience do you have?

Experience:

• Technical support: 2 years (Required)

Work Location: On the road