IT Field Service Technician

Pomeroy Technologies is seeking to fill a full-time Field Service Technician for our Philadelphia, PA location

Benefits Include:

Medical

Dental

Vision

401 K

Generous PTO

Mileage reimbursement

Work Schedule:

Monday – Friday 8:00 a.m. – 5:00 p.m.

Pay:

$19.00 per hr.

General Function:

Seeking a Field Services Technician that will provide Dell OEM hardware component replacement support to multiple residential and commercial locations each day. The Field Services Technician will apply technical expertise, peer collaboration, diagnosis/analytical practices to ensure rapid service while maintaining professional customer service. Successful candidates will balance timely response and attention to detail on incoming service events as well as follow established procedures for logging, reporting, and monitoring repair operations.

Essential Duties & Responsibilities:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.

· Disassembly and reassembly of Dell OEM laptop/desktop computers using various types of hand tools.

· Includes system boards, LCD screens, plastics, and anything else that may require full teardown and reassembly.

· Pickup/drop-off replacement parts at designated locations.

· Monitor assigned service calls to ensure timely completion.

· Escalate problems to appropriate next level of support when necessary.

· Keep records of repairs and replacements for future reference.

· Use of dispatch software to receive and respond to service calls, document problem/resolutions, and track time spent completing hardware service.

· Always ensure professional attitude and appearance.

· Perform overtime work as required.

Required Knowledge, Skills, and Abilities:

· High school diploma or equivalent qualification is required.

· Two (2) years of hands-on work experience as a computer technician in the field.

· Prior hardware experience is required.

· CompTIA A+ Certification highly preferred.

· Excellent communication and interpersonal skills.

· Ability to handle pressure within client facing situations.

· Ability to both work independently and within a team environment.

· Ability to multi-task and adapt to changes quickly.

· Self-motivated with the capacity to work in a fast-moving environment.

· Physical ability to sit, stand, walk, kneel, squat, twist, bend, and/or climb during a workday.

· Clean driving record.

· Must have reliable transportation and ability to travel to client sites within a 60-mile radius.