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Form of workCabot Corporation is seeking a Digital Business Relationship Manager (BRM) to join the Digital organization at our Billerica, MA business and technology center. The Human Resources BRM provides a consultative and partnership approach to Digital Strategy in the areas of HCM/Workforce Administration, Payroll, Time & Attendance, Talent Acquisition, Talent Management, Total Rewards and data. This is the ideal opportunity for an individual passionate in combining their Human Resources and digital solutions expertise to drive innovation and shape demand for technology that increases business value.
The Human Resources BRM represents Digital and works closely with the Human Resources organization. Their objective is to converge the Human Resources function and Digital as true strategic partners focused on maintaining a service culture and delivering value. The Digital BRM works closely with enterprise and solutions architects, program and project managers, business analysts, infrastructure and data teams and others to communicate project requirements and objectives. Their goal is to evolve culture, build strategic partnerships and drive business value using information and technology.
The role is responsible for managing a portfolio of digital services and tools and for partnering with the Human Resources function counterparts to develop a strategic roadmap to drive innovation and added value through the portfolio. This includes understanding business needs, assisting in the prioritization of projects, ensuring that projects align with the technology that provides maximum return on investment, and assisting with the development of Digital strategy.
This position has the option to utilize the current flexible work arrangement/hybrid model in place.
How You Will Make an Impact- Elevating Digital into a strategic partner via strong partnership with functional leaders to evolve culture and organizational behavior by coaching HR business partners to articulate the technology needs and requirements in their function that will advance business performance.
- Developing deep knowledge of the Human Resources function and building positive relationships, both horizontally and vertically to ensure that the Human Resources function's strategy and key performance indicators are identified and leveraged for effective Digital demand shaping.
- Serving as the point of escalation for digital day-to-day operations and are also accountable to drive our vision of exceptional experiences by partnering with the different digital groups and managed service providers in a culture of shared ownership.
- Accountable for the delivery of enhancements and proactively understanding and tracking activity (e.g., tickets, requests, customer feedback metrics) related to their functional area(s)
- Partner with the CHRO, Human Resources sub-function leaders on pre-project ideation, evaluation of proposals, building business cases, and planning new initiatives. Partner with solutions and enterprise architects to develop capability roadmaps and determine how they fit into enterprise wide capability roadmaps and priorities.
- Lead as the strategic interface between Cabot Digital and Human Resources function to stimulate, surface, and shape function demand and ensure that the potential business value from those assets and capabilities is captured, realized, optimized, and recognized.
- Ensuring business case value realization and optimization, from value plans through consultancy, business case development, financial awareness, managing expectations, and identifying opportunities to add value.
- Operationalize the IT strategy, deliver on-time and in-budget, enable/advocate for the necessary process transformations, and finally ensure adoption and value realization.
- Ensure project and initiative progress, including consistent and effective communication. This includes managing escalation and avoiding risk.
- Monitoring Performance and KPI's to ensure services are aligned with customer needs, are delivered and value is delivered by technology to the business.
- Bachelor's degree is required with technical related discipline is preferred.
- A minimum of 7 years of related experience
- A minimum of 5 years' experience facilitating the development and implementation of Digital Business initiatives and projects based on HR organizational objectives.
- Experience with modern HCM implementation and change management experience (Workday, Oracle HCM, Success Factors, etc.) including experience working across multiple HCM modules (Core, Recruiting, Talent Management, Payroll, Time and Attendance, Learning, Reporting, Compensation, Case Management)
- Strong understanding of information technology and prior experience understanding needs and making recommendations to deliver technology solutions that create business value.
- Demonstrated track record of creating technology solutions to solve business problems (globally, or across multiple divisions or regions within a single company).
- Strong collaboration, teamwork and relationship building skills across multiple levels and functions in the organization.
- Ability to set expectations with business partners and effectively leverage governance for a positive business partner experience.
- Demonstrated ability to interact with, influence and motivate others using diplomacy, conflict resolution and problem-solving skills to achieve win-win outcomes.
- Strong written and verbal communication skills with the ability to communicate technical or complex subject matter in business terms.
- An exceptional listener, able to comprehend what is said and probe for important details.
- Highly skilled at creating business requirements documents, use cases, user acceptance test plans, process flow and data flow diagrams.
- Demonstrated acumen and passion for business and technology. Understands the IT industry, e.g., emerging technologies and trends, industry standards, solution architecture, and the vendor landscape.
