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Form of workThis position is responsible for maintaining GC Services/Intelogix PC Systems, including installations, modifications, and repairs to personal computer hardware and software systems by performing the following duties.
Responsibilities
Install, maintain, and support a variety of PC systems, peripheral devices and associated infrastructure
Support of mobile devices
Perform hardware diagnostics and execute or coordinate repairs in a timely fashion to ensure customer satisfaction
Provide second level support for all hardware and software escalations from the Help Desk
Maintain vendor relationship for contact/troubleshooting purposes serving as a liaison with third-party support and PC equipment vendors
Use discretionary judgment in planning, scheduling and executing computer equipment installations, imaging, upgrades and replacement projects
Effectively translate user requests, business needs and technical specifications into formal written documentation
Review, prioritize, and work trouble tickets within trouble ticket system, with a high sense of urgency
Provide off-hours support (on a rotating basis) to include nights and/or weekends
- Own and resolve the most complex technology issues escalated by senior management in a manner which builds trust while ensuring business continuity
- Leads complex and/or large-scale hardware/software projects
Travel up to 25% to meet the needs of the business (to include overnight travel)
Maintain concentration and focus in order to meet performance goals
- Maintain good working relationship with assigned supervisors and coworkers
- Work safely without presenting a threat to self or others
- Perform additional duties as required by management from time to time (i.e. basic review of local Generator(s))
Education:
Associate in computer science or PC related certification preferred
A+ Certification - preferred
Microsoft Certified Systems Engineer (MCSE) - preferred
Microsoft Office Suite Certification (MOS) - preferred
Experience:
5 or more years of PC Support related experience. Experience leading complex and/or large-scale desktop hardware/software related projects Experience in supporting virtual solutions; VDI, RDP, RDSH, DaaS or Cloud Virtual Desktops o Specific experience with Azure Virtual Desktop and AWS Workspace preferred Experience in Microsoft O365 Enterprise Licenses and Teams Collaboration preferred Experience in End User Experience, Application Performance Monitoring of both premise and Cloud solution is preferred
Computer Experience:
Must have knowledge of commonly used concepts, practices, and procedures for the PC/LAN (Local Area Network) Support Department Knowledge of networking principles, cabling, and TCPIP (Transmission Control Protocol/Internet Protocol) protocol Strong working knowledge of Microsoft Operating Systems and Microsoft Office products
Skills & Abilities:
Ability to effectively and professionally communicate and collaborate with all levels of the organization and peers to reach common goals Must successfully pass background investigation and drug screen according to company policy Must produce a high level of contribution to the team environment and meet performance standards Must have and be able to maintain a strong customer service focus Must be able to handle crisis situations calmly and effectively Must be able for travel, including some overnights and weekends Ability to effectively and professionally communicate and collaborate with all levels of the organization and peers to reach common goals Must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Must be able to write detailed reports and correspondence Must possess a strong ability to reason quickly and be able to shift attention to priority situations as necessary; must be able to reason with other technical staff to assist in the problem resolution process Relies on experience, judgment, and decision making skills to plan and accomplish goals and has the confidence to state opinion even when the majority disagrees A wide degree of creativity and latitude is expected Will be required at times to work a flexible schedule that provides needed coverage for customer service levels and/or time-sensitive projects Ability to use common hand tools, testing instruments and specialized tools associated with hardware installation, maintenance, operation, and repair. Ability to exert moderate physical effort, typically involving a combination of climbing and balancing, stooping, kneeling, crouching, lifting, carrying, pushing and pulling
Ability to coordinate eyes, hands, feet and limbs in performing movements requiring skill and training, such as operating equipment Ability to lift and carry 40 lb. weights such as equipment Must be able to position self to maintain computers in tight spaces and perform overhead and under desk work Occasionally use a ladder
All job offers are contingent upon completion of drug and background checks.
InteLogix is an equal opportunity employer: M/F/Disabled/Vet
Employment Type: FULL_TIME
