It Client Advisor - Vcio

Salary: $80,000 - $90,000 DOE

Seeking a Virtual Chief Information Officer (vCIO) with a Strategic Edge

We are actively searching for a Virtual Chief Information Officer (vCIO), also known in the industry as a Technical Account Manager, IT Client Advisor, or IT Solutions Strategist. This crucial role aims to elevate our client's technological trajectory by enhancing current services and introducing innovative, high-value solutions. As a vCIO, you will forge strategic relationships with key executive decision-makers, guiding long-term technology planning to ensure service excellence, innovation, reliability, and confidence in technology investments.

About K3 Technology

K3 Technology is a forward-thinking Managed Services Provider headquartered in Denver, CO, serving clients across the U.S. We transcend traditional service models to forge true partnerships, offering a comprehensive suite of managed services, cloud solutions, disaster recovery planning, and strategic IT consulting. Our team is dedicated to enabling our clients to concentrate on their core business while we manage their IT infrastructure, ensuring seamless operations and strategic growth.

What Makes K3 Technology Unique?

At K3 Technology, we believe our strength lies in our people. We're committed to fostering an employee-centric culture where every team member is valued, supported, and encouraged to grow. Understanding that the foundation of our success is the well-being of our staff, we prioritize health, work/life balance, and personal development.

How K3 Technology Supports Its Employees

• Professional Development: Access to the latest tools and training opportunities to enhance your skills.
• Work/Life Balance: We champion a balanced approach to work, offering competitive PTO and exceptional health benefits.
• Empathetic Management: We practice empathy in management, accommodating personal needs and promoting a supportive work environment.
• Open Communication: Encouraging a culture of openness, we value feedback, foster transparency, and maintain clear, consistent communication.
• Commitment to Values: Transparency, communication, and accountability are not just client-facing values but are deeply embedded in our internal culture, ensuring that we live up to our goals and commitments to you.
  

Joining K3 Technology means becoming part of a team dedicated to excellence, innovation, and fostering a supportive, growth-oriented workplace.

Position Requirements & Responsibilities

As a vital member of our team, your responsibilities will include:

• Building and nurturing strong relationships with assigned clients, serving as their go-to for all technical and strategic queries.
• Conducting regular account management engagements, including Quarterly Business Reviews (QBRs), to evaluate client progress, needs, and areas for improvement.
• Performing detailed IT and network assessments to pinpoint optimization opportunities and mitigate risks.
• Crafting and overseeing the execution of technology and security strategies that align with client business goals and adhere to industry standards.
• Offering strategic advice on IT infrastructure, network security, cloud solutions, and data management.
• Proactively addressing client concerns to maintain high satisfaction levels.
• Collaborating with internal teams to ensure projects and services are delivered on time and meet client expectations.
• Staying informed on industry trends and technologies to provide current and impactful guidance to clients.
• Ensuring clear and transparent communication between clients and our team to foster trust and accountability.
• Supporting business development through proposal creation, attending industry events, and assisting with new client onboarding.
  

Ideal Candidate Profile

• Interpersonal Skills: Exceptional ability to build relationships and collaborate effectively.
• Communication: Strong capability to articulate complex technical information clearly to a varied audience.
• Analytical & Strategic Thinking: Skilled in assessing needs, identifying challenges, and devising comprehensive strategies.
• Technical Expertise: Profound knowledge of IT infrastructure, network security, cloud services, and data management, with a commitment to staying abreast of industry evolution.
• Problem-solving: Innovative and efficient in resolving client issues and enhancing their satisfaction.
• Adaptability & Project Management: Agile in managing changes and leading multiple projects with a detail-oriented approach.
• Customer Focus & Leadership: Dedicated to service excellence and capable of guiding teams toward achieving collective goals.
• Initiative & Business Acumen: Proactive in identifying growth opportunities and making decisions that align with organizational success.
  

Technical Proficiencies

• Familiarity with network, system, and cloud administration (especially Azure and MS 365), alongside a solid foundation in process improvement and technical documentation.
• Experience with MS Windows ecosystems, including server environments, MacOS, and a variety of tools such as N-Central, ConnectWise Control, Microsoft Azure, and many more listed.
• Certifications related to the skills or products mentioned are highly regarded.
• Prior experience in a Managed Services Provider (MSP) environment is advantageous.
  

Location

This role is based in Greenwood Village, CO.

Compensation and Benefits

• Salary range: $80,000 - $90,000/year + OTE, dependent on experience.
• Comprehensive benefits package including 401k with employer match, PTO & Sick Leave, and a hybrid work model.
• Opportunities for paid training, certification, and further education.
• Additional benefits include Paid Holidays, Commuter Benefits, and every fourth Friday off (subject to management's discretion).
• Health insurance packages covering Medical/Dental/Vision/Life, alongside FSA/HSA programs.