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SalaryDescription of Work
Salary Grade: DT08
The North Carolina Department of Revenue has established this position as remote.
Are you a good listener? Do you have good attention for details? Would you like to help facilitate change and make a positive impact on the state of North Carolina? If you answered "yes" to these questions, this might be the job for you.
This Business Systems Analyst position will work with business and technical stakeholders to perform process analysis and engineering to assist with the creation of, and edits to, architectural designs. This analyst is expected to develop an understanding of the business functions and the technology components of the department. This analyst will work with the Innovation and Implementation division within IT, to develop technical specifications based on the gathered requirements. Documents developed by this Business Systems Analyst, must be detailed and accurate, and should follow standardized templates.
Knowledge, Skills and Abilities / Competencies
- Ability to work with customers as a member of cross-divisional work groups and maintain positive and productive relationships with customers, peers, and superiors.
- Ability to prepare and present oral and written reports clearly and concisely. Ability to communicate technical terms and concepts to non-technical staff along with the ability to understand customer needs and translate them into appropriate automated solutions.
- Demonstrated experience documenting functional requirements and technical specifications for existing and new applications.
- Experience working with customers to advise on strategies, alternatives and the implications of specific application customization and interface designs.
- Exhibit comprehensive knowledge of the work area demonstrated by an in-depth understanding and use of advanced principles, theories and practices associated with the work specialty.
- Possess a high-level understanding in the areas of application programming, database and system design.
- Experience conducting analysis of technical solutions to determine pros and cons of modifications.
- Intermediate knowledge of general IT architectural principles, technical designs, and specifications
- Adept at learning to use new software applications, for work processes.
- Experience creating and updating Visio documents.
Minimum Education and Experience Requirements
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.
Bachelor degree in business administration, computer science or any related field from an appropriately accredited institution and two years of experience in business consultation, process improvement, or requirement gathering in an information technology environment, or Associate degree in business administration, computer science or any related field from an appropriately accredited institution and three years of related experience in an information technology environment; or High School or GED and five years of related experience in an information technology environment; or an equivalent combination of education and experience.
Supplemental and Contact Information
The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.
Some highlights include:
The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service- Twelve (12) holidays/year
- Fourteen (14) vacation days/year which increase as length of service increases and accumulate year-to-year
- Twelve (12) sick days/year which are cumulative indefinitely
- Longevity pay lump sum payout yearly based on length of service
- 401K, 457, and 403(b) plans
- Why Work For NC
- NC OSHR: Benefits
This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.
If selected for an interview, you may have the option to interview via telephone and/or other method as technology allows.
To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit. Please make sure the application is completed in full. "See Resume" or "See Attachment" will NOT be accepted.
Applicants eligible for veteran's preference should attach a copy of form DD-214.
If you are having technical issues logging into your account or applying for a position, please review the Get Help/FAQ's information on the website. If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-524-5627.
If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or HumanResources@ncdor.gov. Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 919-500-6083.
