Address
Form of workSalary: $65,604.00 - $98,407.00 Annually
Location : Durham County, NC
Job Type: Permanent Full-Time
Job Number: 24-00921 NCFAST 65023239
Department: Dept of Health and Human Services
Division: SEC OFFICE - INFO TECH - NC FAST
Opening Date: 01/22/2024
Closing Date: 2/5/2024 5:00 PM Eastern
Job Class Title:IT Business Systems Analyst I
Position Number: 65023239
Salary Grade: DT07
Description of Work
The purpose of this position is to provide business and system analysis to support complex business processes and IT systems within the organizational unit.
Ability to analyze business and system processes and recommend changes to policies and procedures, troubleshoot business problems and recommend solutions, assess their impact on business processes, and develop process flows.
There is an expectation that exceptions can quickly be addressed, and that processes and systems will be updated to address that exception.
The position may provide subject matter expertise in the program area(s) and provides knowledge and experience in the direct delivery of services and benefits. With this background, the Business Systems Analyst helps establish functional system analyses, policy support and enforcement criteria, and sets priorities related to the programs, including stakeholder priorities and requests.
The role of this position may include, but is not limited to, leading and/or participating in requirement gathering sessions, developing requirements, system review and test, functional design, develop process flows, review training materials and user guides, and process engineering for phases of the software development lifecycle. Process engineering may include recommending changes to policies and procedures, troubleshooting business problems and recommending solutions, or assessing impact on business processes with clients as new applications systems are designed and developed.
This position requires developing and maintaining relationships in a matrix environment, as well as communications, to clarify statutory, policy, procedures, and requirements related to the program area(s) with the client agencies of the State, stakeholder vendors, development team members dedicated to work on applications for the assigned program areas, and management. The employee performs other related work as required.
About NC Department of Health and Human Services:
The North Carolina Department of Health and Human Services (DHHS) serves the needs of the most vulnerable of North Carolinians and to accomplish this, we hire only the most dedicated and caring individuals. Finding qualified clinical professionals to treat and care for our clients is a continual challenge as demand for services grows and the availability of providers struggles to keep pace. We are seeking a motivated individual who is up for this challenge and is dedicated to our mission of providing North Carolinians with the very best in clinical care.
About The Office of NC FAST:
North Carolina Families Accessing Services through Technology (NC FAST) is a program designed to improve the way the DHHS and the 100 county departments of social services conduct business. NC FAST introduces new technological tools and business processes that will enable staff to spend less time performing administrative tasks and more time assisting families.
Compensation & Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.
Visit website for
24-00921 NCFAST 65023239
Knowledge, Skills and Abilities / Competencies
To receive credit for all of your work history and credentials, you must list the information on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified applicants must document on the application that they possess all of the following:
Minimum Education and Experience Requirements
Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.
Bachelor s degree in business administration, computer science, or any related field from an appropriately accredited institution and one year of experience in business consultation, process improvement, or requirement gathering in an information technology environment
OR
Associate degree in business administration, computer science or any related field from an appropriately accredited institution and two years of related experience
OR
High School or GED and four years of related experience
OR
An equivalent combination of education and experience.
Supplemental and Contact Information
The North Carolina Department of Health and Human Services is an Equal Opportunity Employer.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. You will either receive a call to schedule an interview or an email notifying when the job has been filled.
For technical issues with your applications, please call the NEOGOV Help Line at 855-524-5627. Applicants will be communicated with, via email only, for updates on the status of their application. If there are any questions about this posting other than your application status, please contact HR at 919-855-3477.
NOTE: For temporary, contract or other supplemental staffing appointments:
There are no paid leave, retirement or other benefits associated with these appointment types.
For permanent and time-limited appointments:
Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.
01
I UNDERSTAND that DHHS requires a complete descriptive work history with all employment experience detailed to be considered for employment. I have included all this information within my application. (NOTE: AN ATTACHED RESUME NOR "SEE RESUME" DOES NOT SATISFY THE REQUIREMENT OF COMPLETING THE APPLICATION. If you haven't completed the application requirements, please return to your application to finish it before submitting your application.)
02
Where did you learn about DHHS or this opportunity
03
Please give additional detail where you learned of DHHS or this opportunity. (e.g., APA Annual Meeting in NYC in May 2021, Facebook, LinkedIn, Doximity, NC Substance Abuse Professional Practice Board, etc.)
04
Which of the following programs do you have work experience? (check all that apply)
05
Which of the following best describes the total number of years' experience you have navigating and working with the NC FAST system as a caseworker, supervisor, Quality Assurance, or Business Analyst?
06
If you have experience navigating and working with the NC FAST system, briefly explain where you obtained this experience. If you don't have experience, type N/A.
Required Question
Location : Durham County, NC
Job Type: Permanent Full-Time
Job Number: 24-00921 NCFAST 65023239
Department: Dept of Health and Human Services
Division: SEC OFFICE - INFO TECH - NC FAST
Opening Date: 01/22/2024
Closing Date: 2/5/2024 5:00 PM Eastern
Job Class Title:IT Business Systems Analyst I
Position Number: 65023239
Salary Grade: DT07
Description of Work
The purpose of this position is to provide business and system analysis to support complex business processes and IT systems within the organizational unit.
Ability to analyze business and system processes and recommend changes to policies and procedures, troubleshoot business problems and recommend solutions, assess their impact on business processes, and develop process flows.
There is an expectation that exceptions can quickly be addressed, and that processes and systems will be updated to address that exception.
The position may provide subject matter expertise in the program area(s) and provides knowledge and experience in the direct delivery of services and benefits. With this background, the Business Systems Analyst helps establish functional system analyses, policy support and enforcement criteria, and sets priorities related to the programs, including stakeholder priorities and requests.
The role of this position may include, but is not limited to, leading and/or participating in requirement gathering sessions, developing requirements, system review and test, functional design, develop process flows, review training materials and user guides, and process engineering for phases of the software development lifecycle. Process engineering may include recommending changes to policies and procedures, troubleshooting business problems and recommending solutions, or assessing impact on business processes with clients as new applications systems are designed and developed.
This position requires developing and maintaining relationships in a matrix environment, as well as communications, to clarify statutory, policy, procedures, and requirements related to the program area(s) with the client agencies of the State, stakeholder vendors, development team members dedicated to work on applications for the assigned program areas, and management. The employee performs other related work as required.
About NC Department of Health and Human Services:
The North Carolina Department of Health and Human Services (DHHS) serves the needs of the most vulnerable of North Carolinians and to accomplish this, we hire only the most dedicated and caring individuals. Finding qualified clinical professionals to treat and care for our clients is a continual challenge as demand for services grows and the availability of providers struggles to keep pace. We are seeking a motivated individual who is up for this challenge and is dedicated to our mission of providing North Carolinians with the very best in clinical care.
About The Office of NC FAST:
North Carolina Families Accessing Services through Technology (NC FAST) is a program designed to improve the way the DHHS and the 100 county departments of social services conduct business. NC FAST introduces new technological tools and business processes that will enable staff to spend less time performing administrative tasks and more time assisting families.
Compensation & Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.
Visit website for
24-00921 NCFAST 65023239
Knowledge, Skills and Abilities / Competencies
To receive credit for all of your work history and credentials, you must list the information on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified applicants must document on the application that they possess all of the following:
- Thorough knowledge of the statutes, policies, and procedures related to Economic Benefit areas such as FNS.
- Experience in FNS in the capacity of an FNS caseworker, supervisor, or in Quality Assurance.
- Knowledge related to business and system analysis, including the ability to trouble shoot in the user environment, such as working with NC FAST Help Desk tickets.
- Knowledge with the NC FAST system, system updates, and management of data collection through report analysis and working with NC FAST reporting systems for the assigned programs.
- Considerable knowledge and skill in navigating the NC FAST system through experience in working with NC FAST in the direct delivery of FNS benefits.
- Experience with working in any workgroups with the State on NC FAST functionality, updates, or projects.
- Must have excellent verbal and written communication skills in order to interact with developers, systems professionals, computer operations staff, policy decision-makers, and users to solve technical problems that impede or delay the processing of data.
- Must be a team player, self-motivated, and be able to work independently to meet deadlines and task effectively and efficiently.
- Experience with working on test scripts, job aids, or user stories in the system functionality.
- Experience as a caseworker assisting with other counties or mentoring other counties.
- Flexible and able to work outside of regular hours, weekends, and holidays when necessary.
Minimum Education and Experience Requirements
Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.
Bachelor s degree in business administration, computer science, or any related field from an appropriately accredited institution and one year of experience in business consultation, process improvement, or requirement gathering in an information technology environment
OR
Associate degree in business administration, computer science or any related field from an appropriately accredited institution and two years of related experience
OR
High School or GED and four years of related experience
OR
An equivalent combination of education and experience.
Supplemental and Contact Information
The North Carolina Department of Health and Human Services is an Equal Opportunity Employer.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. You will either receive a call to schedule an interview or an email notifying when the job has been filled.
For technical issues with your applications, please call the NEOGOV Help Line at 855-524-5627. Applicants will be communicated with, via email only, for updates on the status of their application. If there are any questions about this posting other than your application status, please contact HR at 919-855-3477.
NOTE: For temporary, contract or other supplemental staffing appointments:
There are no paid leave, retirement or other benefits associated with these appointment types.
For permanent and time-limited appointments:
Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.
01
I UNDERSTAND that DHHS requires a complete descriptive work history with all employment experience detailed to be considered for employment. I have included all this information within my application. (NOTE: AN ATTACHED RESUME NOR "SEE RESUME" DOES NOT SATISFY THE REQUIREMENT OF COMPLETING THE APPLICATION. If you haven't completed the application requirements, please return to your application to finish it before submitting your application.)
- Yes, I understand and have fully completed all requirements.
02
Where did you learn about DHHS or this opportunity
- Company or OSHR Website
- Employee Referral
- Conference / Career Fair
- Email campaign
- Professional Association or Industry-specific job board
- Indeed
- NC Nursing Board email
- Other General Job Boards
- Other Search Engines
- Other Social Media
- Internet Advertisement
- TV / Radio
03
Please give additional detail where you learned of DHHS or this opportunity. (e.g., APA Annual Meeting in NYC in May 2021, Facebook, LinkedIn, Doximity, NC Substance Abuse Professional Practice Board, etc.)
04
Which of the following programs do you have work experience? (check all that apply)
- FNS
- EPI
- Work First
- None of the Above
05
Which of the following best describes the total number of years' experience you have navigating and working with the NC FAST system as a caseworker, supervisor, Quality Assurance, or Business Analyst?
- None
- Less than 1 year
- 1 - 2 years
- 2 - 3 years
- 3+ years
06
If you have experience navigating and working with the NC FAST system, briefly explain where you obtained this experience. If you don't have experience, type N/A.
Required Question
