IT Business Applications Analyst - Salesforce

Are you a Salesforce Guru looking for a new exciting opportunity? Shure is hiring for an IT Business Analyst - Salesforce to help build solutions for one of the top audio product manufactures in the world.

You will be responsible for Salesforce functional requirements definition and configuration. This hands-on role works closely with internal customers, process owners, development teams, support teams, and other stakeholders to ensure that end-to-end solutions are delivered with quality and that expectations are met for functionality, reliability, and availability. You will participate in the development and help drive the adherence of relevant standards, guidelines, and procedures. In addition, you will Identify best practices and facilitates their use.

• Support projects and initiatives to deploy new functionality and/or enhance existing functionality.
• Partner with business owners and development teams to define and implement Salesforce solutions that drive business value.
• Work collaboratively with cross-functional teams and internal IT team members both in the US and offshore locations to drive the work.
• Facilitate discussions among business owners to understand problem statements and gather, refine, and prioritize requirements.
• Translate business requirements to functional and technical solutions on the Salesforce platform and the adjacent ecosystem.
• Document the solution design with specific business and technical details, including but not limited to process flow diagrams, functional specs documentation, use cases, impact analysis and decision decks.
• Develop and maintain end user training documentation and deliver training as required.
• Collaborate with development teams to define and implement solutions that adhere to accepted best practices and meet business requirements.
• Assist the technical team in configuring the solutions in Salesforce as needed.
• Provide configuration, data management, and technical support to Salesforce end users in accordance with IT SLAs.
• Create test cases and test scripts in support of test plan.
• Coordinate user acceptance testing (UAT), reporting and defect prioritization with business leads.
• Perform knowledge transfer and training with team members and business wherever appropriate.
• Adhere and contribute to internal processes, procedures and policies, as well as expanding internal knowledge on Salesforce functionality used by the company.
• Maintain awareness of industry trends and new features and functionality delivered in Salesforce releases and determine how they can be used to enhance productivity.
• Other duties as assigned.

• Bachelor’s degree in Computer Science, Information Technology, Business or related field
• Minimum of 2 years of business analyst or salesforce administration experience.
• 2+ years of experience working on Salesforce Sales and Service Cloud. Demonstrated experience supporting Software Development Lifecycle (SDLC) process, including requirements gathering, testing and release of Salesforce solutions.
• Ability to perform process decomposition, root cause analysis, gap analysis and technical requirements definition.
• Able to work on problems of diverse scope where analysis of data or situations requires evaluation of identifiable factors.
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions for difficult assignments and of diverse scope.
• High emotional intelligence, with strong analytical and problem-solving skills.
• Excellent communication and presentation skills.
• Strong attention to detail.
• Commitment to excellent customer service and strong focus on quality.
• Ability to work independently.

WHO WE ARE
Shure’s mission is to be the most trusted audio brand worldwide – and for nearly a century, our Core Values have aligned us to be just that. Founded in 1925, we are a leading global manufacturer of audio equipment known for quality, reliability, and durability. We engineer microphones, headphones, wireless audio systems, conferencing systems, and more. And quality doesn’t stop at our products. Our talented teams strive for perfection and innovate every chance they get. We offer an Associate-first culture, flexible work arrangements, and opportunity for all.

Shure Incorporated is headquartered in Niles, Illinois, with remote and hybrid opportunities throughout the United States. We have more than 35 regional sales offices, engineering hubs, and manufacturing facilities throughout the Americas, EMEA, and Asia.

THE MIX MATTERS
Don’t check off every box in the job requirements? No problem! We recognize that every professional journey is unique and are committed to providing an equitable candidate experience for all prospective Shure Associates. If you’re excited about this role, believe you’ve got the skills to be successful, and share our passion for creating an inclusive, diverse, equitable, and accessible work environment, then apply!

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