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Form of workJob Description
IT Best Practice Analyst
Job Summary
Elevate your career by joining forces with San Diego’s premier managed service provider. As a Best Practices Analyst, you’ll be part of a team that’s redefining the industry landscape. You’ll work directly under the Best Practices Manager and will fulfill a critical and proactive role for SpotLink and our customers. You’ll routinely review environments, devices, and networks to make certain they conform to a set of IT Best Practices. By identifying and correcting lapses in Best Practices, SpotLink can provide higher reliability and lower support needs to its varied clients.
The person filling this role will work closely with the dynamic SpotLink support and project teams to clearly articulate discovered non-compliance findings, and then verify their correct and effective remediation. The position is primarily based out of our San Diego Regional office, although will service clients throughout San Diego County, and occasionally further.
Why choose SpotLink?
• Unparalleled Growth: Discover an environment where curiosity is rewarded, and learning is limitless. Your growth trajectory is restricted only by your ambition.
• Impactful Work: Your contributions won't disappear into the abyss. You'll be safeguarding our clients environments by deploying continuous maintenance and rigorous compliance testing.
• Innovation Playground: Step into a playground of innovation, where pioneering solutions are the norm. This is where the future is built, and you'll be at the heart of it.
Qualifications & Skills
- Must possess a minimum of three years of customer service experience
- Three years’ experience administering business networks
- Advanced experience in supporting Windows 10 and 11, printers, email.
- Experience in corporate network troubleshooting (networking, desktop, server/OS, & virtualization)
- Experience with TCP/IP, DNS, DHCP
- Experience configuring and supporting Windows 2016, 2019 or 2022 Server
- Experience in supporting Microsoft 365, Active Directory, and/or Google Workspace
- Microsoft Office Application skills
- Firewall configuration and deployment experience
- High attention to detail and excellent oral and written communication
- Demonstrate integrity and ability to maintain client confidentiality
- Ability to work on multiple assignments with minimal supervision
Additional Responsibilities:
- Perform compliance review at the organization, site, and device level.
- Access portals and devices to verify configuration.
- Take Device backups where needed.
- Ticketing and service documentation; time entry and management skills
- Prioritizing multiple responsibilities in a fast-paced environment
- Escalate issues that require priority support
- Adhering to client SLA’s (service level agreements) and team performance goals
- Research knowledge base articles for technical solutions and configurations
Other Requirements – Physical Demands & Certifications:
- Ability to work in an office setting including; sitting for long periods of time, lifting, bending. Ability to work in diverse client environments as onsite work is required for this role.
- Must have valid driver’s license and reliable transportation for occasional work offsite.
- Microsoft Certified Professional (MCP) with desktop/server exams highly desired or commitment to obtaining Microsoft certification within 6 months
- Cisco CCNA a plus
- Background and Reference Checks are mandatory part of the recruitment and hiring process
Job Classifications
Reports To: Support Supervisor
Compensation: $30 to $40 per hour, depending on experience
FLSA Status: Non- exempt
Location: San Diego Regional Office
Hours: Monday- Friday business hours; evening & weekend work as needed, overtime as needed
About SpotLink
SpotLink is a premier, high-skill, high-capabilities, San Diego based technology solutions provider. We specialize in Managed IT Services, Software Engineering, & Voice Solutions for small and mid-sized businesses. As an industry leader for San Diego IT solutions, we provide a wide range of technology services including; proactive technology management, network administration, technology consulting, reactive computer support, software engineering, and voice technology solutions.
SpotLink offers multi-featured benefits that include competitive and attractive compensation, paid technical training/certification, holidays, paid-time off (PTO), medical, dental, vision, matching Simple-IRA, and more. You will receive ongoing training and plenty of opportunities for advancement. You'll also enjoy a fun, friendly atmosphere with weekly company lunches, snacks and beverages.
