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Form of workJob Description
MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced IT Analyst in the Arlington, TX location to support our growing corporate team. The position will be in office.
MCA is building a team of people who share our values of service first, growth, teamwork, and safety. We take our work and customers seriously and believe our best work can be fun. When you join our team, you join the MCA family! We offer competitive compensation and comprehensive benefits, including Medical, Dental, Vision, 401K, Paid Time Off (PTO), Holiday Pay, Education and Certification Incentives and much more.
WHAT YOU WILL BE DOING:
- Answer incoming email and phone support requests and track requests in our ticketing system.
- Ensure all tickets are responded to within the appropriate time period, and proactively escalate internally as necessary.
- Use critical thinking skills to troubleshoot and solve tickets.
- Continually monitor and evaluate ticket statuses and communicate consistently and effectively to internal technicians to ensure tickets are completed on time, and with a high level of customer satisfaction.
- Make recommendations on process improvement that will aid the company in meeting its goals and objectives.
- Travel up to 25% to other MCA locations as needed.
- Installation and testing of computer systems and peripherals.
- Troubleshooting and maintenance of computer systems and peripherals to ensure the ongoing usability of the equipment.
- Identifying the root cause of hardware issues and replacement of components as needed.
- Utilize ticketing system to document and prioritize work.
- Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems. Help to train where needed or provide documentation.
- Assist the Systems, Network and Telecom groups during testing and troubleshooting of issues. This includes replacing cables or parts and working with vendors to ensure everything is working properly.
- Deployment, management, and support of iPad, tablets, mobile devices
- Active Directory Users and Computers Management. Understand GPOs to see what is supposed to be installed and to make sure that we are as secure as possible with accounts.
WHAT YOU WILL BRING TO THE TEAM:
- Associates Degree or Higher
- Solid experience in servicing desktop, laptop, phone, mobile device hardware, and printers
- Working knowledge of remote connectivity software such as RDP and Cisco VPN.
- Knowledge of DNS, DHCP and Active Directory
- Fundamental understanding of networking connectivity issues.
- Experience with desktop operating systems, including Windows 10/11
- Experience with various anti-virus/anti-spy and imaging software products. Ability to learn new ones and help to maintain the database of PCs to ensure that they are all secure.
- Certifications: ITIL Certifications. A+, Network +, Security +
YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:
The physical environment requires the employee to work inside.
While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed.
TRAVEL REQUIREMENTS:
Travel as necessary to support company and customer needs.
DIRECT REPORTS:
No Direct Reports
WHO WE ARE
Mobile Communications America, Inc. (MCA) provides wireless communication, data and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.
WHAT WE BELIEVE
We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, and it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholder, and communities.
NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”
