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Form of work
SalaryIT SUPPORT SPECIALIST, Information Systems and Technology (IS&T), to join the team that manages the IT environment for departments, labs, and centers (DLCs) across MIT. Will provide a range of applications, services, and solutions that support the MIT community; and provide proactive and effective technical support to a diverse customer base, delivering solutions to technical and non-technical end-users while supporting a wide range of technology and services. Responsibilities include managing the hardware lifecycle, utilizing endpoint management for reporting and critical updates, and providing next-level technical support.
A full job description is available here.
Job Requirements
REQUIRED: bachelor’s degree, two years of experience in computer science, information systems, or a related field, demonstrated experience diagnosing and resolving technical issues on multiple platforms (e.g., Mac, Windows, iOS, Android, etc.), experience with common IT ticket platforms (e.g., ServiceNow), ability to troubleshoot MS Office tools, exposure to Endpoint tools, ability to learn and quickly adapt to new technologies and services, and excellent verbal and written communication skills. Seek a customer service-oriented individual who is able to respond to and identify and resolve clients’ technical requests, remain flexible in a fast-paced environment, and collaborate within a team setting. Job #23558-6
Starting salary range: $70,000 - 80,000
This is a fully remote position.
