Internship - Library Customer Service

Salary: $16.73 - $22.90 Hourly
Location : OR 97123, OR
Job Type: Part Time
Job Number: 2024-88-SI
Department: Library
Opening Date: 03/04/2024
Closing Date: 3/31/2024 11:59 PM Pacific
The City of Hillsboro is accepting applications for a Customer Service Intern based at the Shute Park Library. The intern will assist the public as they use the Library and the Collaboratory maker space to learn, discover, explore, and make. The Customer Service Intern will learn about and perform various aspects of library work for career exploration and work experience.
Pay Range: $16.73 - $22.90 hourly
Hours: Part-time, 25 hours/week; flexible schedule
Process & Timeline
Application Deadline: 11:59 PM, March 31st
Application review, interview and selection process April -May
Internship Dates: May 15th - August 23rd
What You Will Be Doing

• Assist patrons as they learn to use the tools, troubleshooting, troubleshooting equipment, and keeping supplies organized.
• Help facilitate activities and programming for all ages, in the library and through community outreach.
• Assist the public with basic library tasks, such as computer use, printing, catalog searches, checkouts, and using their library cards.
• Shelve books and assist with other materials movement tasks.
• Participate in professional development and training.

The Ideal Candidate

• Loves learning and is open to new opportunities and mentorship.
• Has great interpersonal skills and enjoys working collaboratively to find solutions to serve the community.
• Enjoys working with diverse populations, serving people of all ages and backgrounds, and is approachable, engaging, friendly, and flexible.
• Is excited to learn new skills and equipment.
• Enjoys teaching or coaching patrons and teammates.
• Has basic computer skills, including MS Office or Google Suite.

Requirements

• Currently enrolled in College or University, high school student who has completed 2 years, or recent high school graduate
• Preference may be given to students currently enrolled in the Portland Community College, Future Connect Program
• Bilingual, Spanish/English speaking strongly preferred
• Must be able to complete and pass criminal background check.

For the full classification description, click on this link:
How to Apply
Visit the City of Hillsboro career opportunities webpage to submit an application
and responses to the supplemental questions.
Compensation varies depending on education level.
Questions? Contact recruitment@hillsboro-oregon.gov or 503-681-6222.
Human Resources: 503-681-6455;
Web:
Bilingual incentive pay available
Preference may be given to candidates who are bilingual in Spanish/English and bilingualism is our ideal as opportunities for community engagement abound. Employees who can demonstrate the ability to speak Spanish, or any language spoken by over ten percent (10%) of City residents as documented by the most recent U.S. Census, at a proficiency level determined by a fluency test administered by the City, will receive a monthly premium of three percent (3%) of their regular base pay.
Commitment To Equity
Hiring a workforce that reflects the diverse community we serve is essential to delivering exceptional City services and programs. The City of Hillsboro is committed to creating and supporting an inclusive and welcoming environment for all employees to thrive. We value, respect, and empower employees as unique individuals with authentic voices and diverse ideas
City of Hillsboro is proud to offer robust benefit packages to employees. Please check out our for benefit guides for our non-represented full-time employees and part-time employees. Benefits may vary for positions identified in Police, Fire, and Library collective bargaining agreements, which can also be found on the Salary and Benefits page.
01
A complete application for this position includes an application and the answers to the supplemental questions. Incomplete applications will not be accepted. Do you understand these requirements?

• Yes
• No

02
Describe an experience when you provided really great help or Customer Service to someone. What made it stand out?
03
Are you a current Future Connect Student Scholar?

• Yes
• No

04
The ability to speak Spanish and English is a strong plus for the work the person in this position performs, but it is not a requirement. Are you bilingual in Spanish and English?
05
Describe any experience you have teaching or coaching other people--helping them learn new skills.
06
Please select all that apply.

• I am a PCC Future Connect Program student
• I am a high school student who has completed their Freshman and Sophomore years
• I am a recent high school graduate.
• None of the above

Required Question