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Form of workJob Description
Family owned, Stable High Volume Import Auto Dealer is seeking an Internet Product Specialist to join a growing team.
Internet Product Specialist can help Customers buy the way they want to buy, online, over the phone and in person. The Internet Product Specialist will interact with hundreds of Customers that begin as internet leads or phone calls and will work with these customers throughout every step of the car buying process. The goal is to create an exceptional vehicle-buying experience to build customer loyalty.
Who would I interact with?
This position interacts daily with Customers, Sales Managers, other Product Specialist, Sales Managers, Finance Managers and Service Advisors, just to name a few.
What are the day-to-day responsibilities?
•Responding to leads in a timely fashion, answering questions, providing information and helping guide Customers throughout the car buying experience.
•Providing an exceptional customer experience to drive loyalty.
•Transitioning Customers effectively from phone and internet contact to their in-store experience.
•Using a consultative selling process to match the best vehicle to the Customer needs.
•Creating a great vehicle delivery experience for the Customer.
•Following up with Customers to ensure satisfaction
•Prospecting through referrals and other creative approaches.
•Setting and achieving targeted sales goals.
•Gaining superior product knowledge to effectively help Customers.
•Transition Customers to the Service Department to support their ownership experience.
How will I know if I am successful?
The performance of an Internet Product Specialist is measured by achieving:
•Targeted unit sales and profit
•Targeted Customer Satisfaction Index
What are the requirements for this job?
•Proven ability to provide an exceptional customer experience
•Ability to set and achieve targeted goals
•Demonstrated ability to sell
•Demonstrated communication and interpersonal skills
•Organizational and follow-up skills
•Experience and desire to work with technology
•Valid in-state drivers license and have and maintain an acceptable, safe driving record
•High School diploma or equivalent
What are the opportunities for career growth?
Opportunities may include:
•Sales Manager
•Finance Manager
•Internet Director
Must have automotive sales experience!
All inquiries held in confidence.
Our client is a equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law
