International Freight Forwarder

Our Story 

With $1,000 in his pocket, Allen Lund made the brave decision to start his own transportation brokerage company. It was 1976, when Allen Lund Company formally opened the first office in Los Angeles. Now, we have 38 offices and continue to grow! 

We are always looking for exceptional people to join our fast paced, challenging, team-oriented work environment. Our culture fosters personal growth and commitment both in and out of the office. Our diverse workforce is key in delivering outstanding customer service and our commitment to our industry are main components of our unmatched reputation. We hold true the value of hiring, developing and retaining the best employees in the industry. Our management provides an open and innovative environment that promotes professional and personal growth. This is why one half of our employees have been with ALC for over 10 years! 

Why we’re Awesome!!

• Inclusive company culture
• Training and Development
• Competitive Compensation
• Unparalleled Benefits & Wellness (we mean really good)!
• 401k with a generous match
• Career Growth Opportunities
• Transfer Opportunities
• Share in Company ownership
• Employee Recognition program

We are looking for an International Freight Forwarder to join our team! International Freight Forwarders are the  middlemen that bring shippers and carriers together to move truckload, drayage, ocean freight, air  freight, intermodal, and LTL volumes of dry, refrigerated, and flatbed cargo. They provide a knowledge base  for all parties in the exchange of goods and require a great deal of discretion and independent thought.  Because of the nature of the job, International Logistics Specialists are frequently required to make themselves  available outside of normal work hours. International Logistics Specialists will uphold the set processes,  procedures, and protocols and follow the company principles of Customer, Company, and Office.

You will:

• Contact new customers 
• Be responsible for customer acquisitions 
• Develop and increase profitable volume with existing and newly acquired shippers 
• Build relationships with developing accounts 
• Use strong relationships to understand customer’s business, better qualifying them to identify and solve the  customer’s problems 
• Solicit new carrier prospects to facilitate growth for the business and increased efficiencies
• Increase capacity for specific projects and lanes in addition to the overall capacity for the office and company 
• Handle the daily management and coordination in the office, including: building loads, setting up carriers, updating/check  calls, scheduling pick-up and delivery appointments, updating customer systems, updating customers with  critical information, etc. 
• Possess working knowledge of federal regulations that encompass the import/export industry so as not to jeopardize  customers, vendors, or ALC by breaking any laws that govern this industry 
• Daily communication with customers, vendors, carriers and government agencies via phone, fax, e-mail, or  personal interaction. 
• Create, route, bill and handle all paperwork required for shipments using various computer systems including  CargoWise and ALX. 
• Track/update shipments and communicate this information to customers, other offices, or anyone needing to  know. 
• Provide up-to-date rate quotes for customers. 
• Gain up-to-date personal knowledge of market freight rates in order to determine a “fair” price to pay trucks and charge shippers 
• Resolve problems for individual shipments for customers and or vendors. 
• Select vendors and routing for specific moves that provide the expected level or service while meeting  the above income/cost/revenue criteria 
• Have specific industry knowledge regarding: product compatibility, shipping requirements, and temperature requirements 
• Assist with calls regarding A/P and A/R as instructed. 
• Be available for after office hours contact throughout the night and/or weekends. In order to be of assistance to after hour callers, this role must possess specific  knowledge acquired through experience. Contact management if faced with issues outside of standard  operating procedures. 

Skills and Experience

• College degree highly desired or equivalent experience
• Self-motivated, enthusiastic team player who excels in a fast-paced environment
• Minimum of 3 years’ experience in International Logistics/ Ocean Freight Forwarding/customer service
• Excellent and effective communication skills 
• Strong customer service orientation and excellent work ethic
• Ability to quickly process information and make decisions
• Effective negotiation and problem-solving skills, and ability to handle conflict
• Excellent time-management skills with the ability to multitask
• Highly organized and detail-oriented
• Ability to work well under pressure in a fast-paced environment

Join us in making a difference! Allen Lund Company is an equal opportunity employer, dedicated to diversity.

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