International Education Manager

Job Description

Kendo Holdings, Inc. is a San Francisco-based beauty brand developer and wholesaler owned by LVMH Moët Hennessy - Louis Vuitton, the world's largest luxury group. A play on the words "can do", Kendo has become the hub of creativity and next generation beauty product development for global Sephora channels and selective retailers outside of Sephora.

Through original development, collaborations and acquisitions the Kendo stable of brands will always be creative, inspiring and innovative. A dynamic engine of speed, expertise and market-savvy, the Kendo team continues to redefine the beauty industry through great product, great storytelling, great retail and direct-to-consumer partnerships. This shows up in everything we do and in what we stand for:

• "Can Do" Spirit: We work together to make our wildest dreams a reality: As entrepreneurs, we embrace optimism and find creative ways to reach our goals
• Advocacy, Diversity, and Inclusion: We recognize and celebrate the full spectrum of personal identities. We create safe spaces so everyone's voice is heard. We listen with humility and act with courage.
• Storytelling: We tell authentic stories like no, one else. It's our key to inspire trust and build relationships, rallying, our people, partners, and consumers around our brands.
• Resilience: We embrace challenges as opportunities. Change is ever- constant, and agility is our strength.
• Product Excellence: We put the consumers first: We constantly raise the bar to create products of the highest quality that everyone just has to have.

The salary range for this position is $90,134 - $112,668 per year based upon a San Francisco location. Offered salary is dependent upon experience and location. Kendo Total Rewards offerings also include an annual bonus and a comprehensive benefits package including: medical, dental and vision insurance, flex paid time off program, parental leave, employee discount/perks, a retirement plan with employer contributions, Summer Fridays, opportunity to work from anywhere for a month in the summer and July and December wellness/shutdown weeks for applicable positions.

The Kendo house of brands currently includes: Fenty Beauty, Fenty Skin, KVD Beauty, Lip Lab, Ole Henriksen.

POSITION SUMMARY

This role requires Mandarin fluency.

As a key member of the Education team at the Kendo Headquarters, the International Education Manager for Fenty Beauty helps conceptualize and develop interactive training content, education videos, application techniques and client services for specific regions within Kendo's Global training teams. This position supports the brand vision by assisting in the design of global training programs to support Fenty Beauty's global distribution channels and KENDO's Field Sales Team. This involves leading the development and delivery of market-specific and culturally relevant brand training materials, digital tools and videos focused on artistry, product knowledge and client service to significantly impact education initiatives for Fenty Beauty.

RESPONSIBILITIES

• Brand & Product Training Tool Development
  
  • Assists in the education content development for Fenty Beauty: conducting training needs analyses, leading ideation sessions with KENDO Field Team and retail partners, designing and editing training programs and materials, and researching training methods, technologies and theories of adult learning on an ongoing basis
• Digital Training & Video Creation
  
  • Supports the creation of brand and product training materials, digital tools, technology-based trainings and videos focused on artistry, product knowledge and client service
• Project Management & Logistics
  
  • Manages logistical operations with print/collateral vendors for Fenty Beauty education initiatives from start to finish, including but not limited to: tracking, timeline management, deliverables and file handoff
  • Oversees Fenty Beauty product launch calendar to ensure that training assets are distributed to the field team and tracks all logistics and that all communication is timely and accurate
  • Assists with timeline management and content creation for Kendo Brands Digital iPad Training App
  • Maintains creative and active problem-solving mindset to drive on time and quality delivery for all projects
• Global Education Adaptation
  
  • Works closely with Global Education team to ensure on-time deployment of all content, tools, videos and playbooks to International partners
  • Manages creation and deployment of global content playbook on a quarterly basis
  • Leverages global market feedback to better understand needs of international retail partners, ensure that market-specific and cultural needs are met within programs, enhance program design and creation of customized training formats and tools
• Retail Partnership & Competitive Analysis
  
  • Meets with retail teams on a regular basis to assess further opportunities for growth and brand exposure
  • Visit stores regularly to stay connected to project and programming execution and how they live in store
  • Stay connected to other industry skincare trends/philosophies within the retail and beauty space and proactively keeps up to date on artistry trends of the moment

REQUIREMENTS

• Bilingual fluency in English and Mandarin required
• 5+ years of corporate Beauty/Retail education experience is required
• Experience with, and full understanding of prestige beauty retail is preferred
• Superior writing, editing, organizational and interpersonal skills
• Proficient computer skills- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to work in fast-paced, often-changing environment
• High-level attention to detail and accuracy in execution of work and tasks
• Exceptional interpersonal, verbal, written and communication skills
• Ability to travel up to 15%