Internal Support Specialist

VARSITY SPIRIT, A VARSITY BRANDS COMPANY - THE DRIVING FORCE IN SPIRIT ACROSS CHEER, DANCE AND BAND
For over 50 years, Varsity Spirit has been the leading global source for all things spirit, including cheerleading, dance team and performing arts. Focused on safety, entertainment and traditional school leadership, Varsity Spirit's 5,000+ employees are dedicated to celebrating school spirit. A leader in apparel innovation, educational camps, clinics, and competitions, Varsity Spirit impacts more than a million athletes each year.
JOB LOCATION: In-Office (Plano, TX). Some travel to events is possible.
YOUR OPPORTUNITY:
Our Customer Service department is looking for a full time, Customer Service - Internal Support Specialist to join the team at our Plano, TX office. The best customer service specialists are multi-functional, positive, organized and team players. They must become an expert about and handle all aspects of an event registration, conduct themselves with professionalism and provide excellent service to our internal and external customers.
RESPONSIBILITIES:

• Interact with customers via phone, email and/or text.
• Oversee a variety of matters related to camp and/or competition registrations, including but not limited to:
  • Entering payments
  • Responding to customer or internal inquiries
  • Updating / entering rosters and rooming lists
  • Making enrollment and division changes
  • Completing assigned system "tasks"
  • Making phone calls, sending emails, etc.
• Serve as point of contact and registration account support for internal stakeholders, such as registrations, operations teams, sales Team and others.
• Ensure customer deadlines for payments, enrollment counts, rooming lists, etc. are met.
• Customer service - call center support when needed.
• Collect payments for assigned events, camp region, etc. prior to and after event.

• Respond to emails in a timely manner and/or as required for deadlines.
• Travel to competitions / events as assigned.
• Other tasks as needed to support other departments and internal and external customers.

QUALIFICATIONS:

• Excellent and courteous verbal and written communication skills.
• Ability to multi-task.
• Strong organizational skills and attention to detail.
• Enthusiasm and positive energy are an absolute must. You can stay positive after a long day of emails, data entry and phone calls, understanding that a team culture is built on the attitude of every member.
• Experience with Salesforce or the ability to become proficient rapidly.
• Willing to work overtime and weekends when necessary.
• Knowledge of cheerleading and/or dance a plus.
• High School diploma required.
• Bachelor's degree preferred.
• Experience in the cheerleading, dance, band industry a plus.

#LI-KS1
JOIN THE BEST TEAM IN SPORT & SPIRIT
At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our two divisions - BSN SPORTS and Varsity Spirit - and our network of 6,000+ employees and independent representatives, we are proud to partner with a wide range of educational institutions and club and professional sports to transform the student journey in SPORT and SPIRIT.
OUR VALUES
Service - We lead with heart. We champion community.
Passion - We love what we do. It fuels our purpose.
Integrity - We do what we promise. We own our actions and decisions.
Respect - We earn it by giving it. Because everyone deserves it.
Innovation - We never stop striving to be better. For ourselves and our community.
Transparency - We are committed to openness and honesty in everything we do.
OUR BENEFITS
We are committed to putting you and your families first. For benefits eligible roles, we offer a variety of choices and costs as well as program enhancements that align with our responsibility to elevate the employee experience. Some of our offerings include:

• Comprehensive Health Care Benefits
• HSA Employer Contribution/ FSA Opportunities
• Wellbeing Program
• 401(k) plan with company matching
• Company paid Life, AD&D, and Short-Term Disability
• Generous My Time Off & Paid Holidays
• Employee Resource Groups
• St. Jude Partnership & Volunteer Opportunities
• Employee Perks including discounts on personal apparel and equipment!

Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran's status, age or disability.