Internal It Support Analyst

Role Overview

The Internal IT Support Engineer provides a high level of customer service implementing, maintaining, resolving technical issues, supporting, and optimizing all employee workstations and server hardware, software, and network equipment and connectivity. Must be customer service orientated, have effective verbal and communication skills.

Duties and Responsibilities

Responsible for working through Internal IT’s ticketing system to configure, implement, monitor, manage, and support all of GFI Digital employees IT environments including;

- Windows workstations

- Server hardware and server operating systems

- Storage systems

- Anti-virus/malware software and remediation

- Email systems such as Office 365 and/or Exchange and SPAM filtering

- Cloud base solutions such as Office365 and Azure

- Network switches, firewalls and access points

- Administer and maintain end user accounts, permissions and access rights

- Provide 3rd party vendor management assistance

- Produce accurate documentation related to the environment

This role must also be able to;

- Setup, deploy and replace Windows desktops and laptops

- Setup and install Windows operating systems, Microsoft Office Suite, and other Windows applications

- Resolve security vulnerabilities in the environment

- Setup, deploy, replace and support server hardware and Windows Server operating systems

- Provide support to employees and the technology they use

Experience, Education and Requirements

Experience

Five plus years hands on experience configuring, deploying, supporting and troubleshooting PC hardware, Windows operating systems and Windows applications, server hardware and operating systems and networking equipment networking hardware and protocols. Preferred knowledge of Cisco switches and routers. Experience working with 3rd party vendors.

Education

College diploma or university degree in the field of computer science preferred. Industry certifications such as Microsoft, CompTIA, Cisco and other is a plus but not required.

Interpersonal Skills

Internal IT Support Engineer must be customer service focused. This is a direct employee interactive role so strong written and verbal skills with the ability to speak in user-friendly terms as well as communicate with technical peers. Collaboration with peers to problem solve and find the best solution and outcomes for GFI Digital employees

Work Conditions

This position will have local travel, so a clean driving record is required. There will be limited after hours work but must be available for On-Call support when required. This role may require the ability to sit or stand for extended periods of time. The ability to lift and transport moderately heavy objects such as computer equipment and peripherals. May require climbing of ladders or working in confined spaces such as under desks, data closets, etc.

Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Employee discount

• Health insurance

• Life insurance

• Paid time off immediately available upon hire

• Vision insurance

• Hybrid Schedule