Internal Communications And Knowledge Management

The QED Group, LLC doing business as Q2 Impact is a global consulting firm with more than 25 years of experience providing data-driven and insightful solutions in close to 100 countries.

Q2 is passionate about transforming lives through knowledge-based solutions. Leveraging deep expertise in monitoring, evaluation, global health, and learning, we help our clients collect, analyse visualize, and ultimately use data in more effective ways. Our work maximizes results using cutting-edge technologies and innovation, organizational development, and evidence-based decision-making.

Position Overview:As an Internal Communication and Knowledge Management (IC/KM) specialist, with experience in writing for publication. The selected candidate will play a key role in ensuring that the organization's Internal Communications and Knowledge Management strategies are effective. They will also be responsible for organizing historical documents on project activities and successes, so that these documents can be turned into qualification statements for proposals and/or into briefs for brochures and marketing materials.

With the External Communications Specialist, the IC/KM specialist will also work with Practice Directors, COPs, and other technical and field staff to develop publications that can be distributed to clients and prospective clients. They will also be responsible for developing and implementing communication plans and strategies, facilitating knowledge sharing and collaboration across teams and departments, and supporting the development and maintenance of the organization's Knowledge Management systems.

Key Responsibilities:

• Develop and implement internal communication plans and strategies that align with the organisation's mission, vision, and values.
• Create and distribute engaging and informative Internal Communications, such as newsletters, announcements, and presentations, ensuring that all messages are consistent with the organisation's overall messaging and branding.
• Develop and manage Share Point and Air Table sites as tools for making communications materials accessible to staff.
• Collaborate with cross-functional teams to create and deliver internal training on effective IC/KM practices.
• Create and maintain a Knowledge Management system that supports effective knowledge sharing and collaboration across the projects
• Develop and implement policies and procedures to ensure the accuracy and accessibility of the organization's Knowledge Management resources.

Qualifications and Requirements:

• Bachelor’s or master’s degree in communications, Knowledge Management, or a related field.
• Minimum of 5 years of experience in internal communication and Knowledge Management roles.
• Excellent written and verbal communication skills, with experience creating and delivering engaging and informative communications; experience working with USAID and DOS contractors will be a plus.
• Strong understanding of communication tools, and technologies, including Share Point
• Experience with content management systems, Knowledge Management tools, and databases.
• Ability to work collaboratively across departments and projects to achieve organizational goals.
• Strong analytical and problem-solving skills.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.

Skills:

• Proactive and self-motivated.
• Ability to work in a fast-paced environment.
• Strong problem-solving skills.
• Team player with a positive attitude.