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Form of workTo hire the very best team members, Chukchansi Gold understands we have to make the very best offer. In addition to our competitive wages and employee perks, Chukchansi Gold team members receive $43,000-$58,000 in benefits alone, including medical, vision, 401K with employer match and immediate vesting, life insurance, meals, reduced workday hours, paid time off and more. Join the team at Chukchansi Gold and enjoy the best benefits package in the Valley!
Chukchansi Gold team members enjoy unrivaled perks. You'll also receive free and discounted meals in the Team Dining Room, paid time off, holidays gifts and raffles. Additionally, discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless and Chukchansi Park.
Voted the Valley's No. 1 best local employer, Chukchansi Gold Resort & Casino is California's premier integrated resort offering lively gaming, world-class entertainment and luxurious accommodations, welcoming thousands of guests each year.
Job Description:
This internship is designed for Tribal Team Members interested in gaining practical experience in the operations of Player Development, specifically, Casino Host.
The Intern will have the opportunity to gain up to 2000 hours (1 year) of on-the-job training, education and experience necessary to understand and perform the duties of the position by successfully completing all tasks and assignments listed in the Intern Work Plan Outline. Additionally, Interns will participate in LEAP trainings to gain leadership skills, computer training, and may acquire trade-specific certifications(s), or attend off-site trainings, in order to enhance their skills and broaden their service knowledge.
The Casino Host Intern will acquire the skills necessary to be responsible for performing excellent customer service at all times by creating a personalized entertainment experience to premium players, and ensuring the quality of service provided to the customer is in accordance with the Company's established marketing strategy.
Upon successful conclusion of the Casino Host program, Interns will receive a certificate of completion.
Job Responsibilities
- During the course of the Casino Host Intern program, and under supervision, Interns will learn to perform the following essential duties and responsibilities
- Work collaboratively with the management team, training staff, and the TMCDPA to complete all portions of the internship outline/work plan.
- Interact effectively with guests and other Team Members. Perform excellent customer service at all times.
- Act as a resource for customers, management and employees to ensure a maximum level of satisfaction and service throughout the department and the Company.
- Represent the Company in its public relations and marketing efforts, generating new and repeat business and helping to reaffirm the goals and objectives of the Company.
- Coordinate with additional Player Development personnel to properly fulfill all players' requests across all segments.
- Resolve customer's complaints and/or conflicts, in a fair, equitable manner.
- Facilitate the effective management of information throughout the department and the Company.
- Maintain a working knowledge of the Company's facility as well as current and upcoming events on property in order to advise customers and fellow employees of same whenever possible.
- Usher and performs any reasonable request made by management.
Job Requirements
High School Diploma or GED required, some college preferred. Casino and sales experience preferred.
Excellent communication skills and a friendly, outgoing personality required. Must be a self-starter, motivated, versatile and responsible. Effective organizational skills required. Strong background in customer-service/relations required. Player tracking system and hotel reservation system experience preferred. Must be proficient in Microsoft Office.
