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Form of work
SalaryWhy we will love you
You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.
What you'll be doing day to day
Deliver an excellent experience to call center customers by creating, presenting and selling relevant, functional, aesthetic and commercial furnishing solutions that contribute to positioning the IKEA brand in the local market as the leader in life at home and business.
- Provide high quality interior design support in all remote channels, including live video calls, to secure a great customer experience for both Business to Customer (B2C) and Business to Business (B2B) customers
- Capture, by actively listening, key customer needs and desires, including budget frame, and translate them into relevant, functional, aesthetic, commercial and tailor-made interior design solutions thus exceeding customer expectations
- Create solutions that take all aspects of the design, e.g. function, architectural elements, scale, color, material, shape, form, ergonomics, lighting and sustainability into consideration, demonstrating a holistic approach and reflecting interior design the IKEA way
- Lead the planning process from start to end in close cooperation with the customer in order to secure a proactive selling approach as well as follow up on possible improvement needs, thus building trust in the IKEA brand
- Apply a commercial approach in every customer contact to maximize sales
- Present interior design solutions using global tools and best practices to secure high quality, simplicity, efficiency and cost consciousness
Our team within IKEA
We are transforming how we meet our customers across all touchpoints to be seamless, effortless, and enjoyable. Connecting with IKEA in the ways customers need has never been more important to us. We also know that our customers demand increasing levels of accessibility from wherever they are and that has led to creating a transformed and very capable customer channel at IKEA.
QUALIFICATIONS
- Bachelors degree in Interior Design
- Minimum 1 year of experience from working in remote sales and/or customer service
- Minimum 3 years of experience of interior design working with both residential and commercial design
- Expertise in Revit
- Client and contractor work experience
- Experience with budgeting, pitching, presenting, and closing.
- Proven strong communication skills, verbal and written
- Preferred: Experience of working with the IKEA range
- Preferred: NCIDQ certification
Apply now!
Job Type-Permanent, Salaried Benefits Eligible- yes We offer competitive benefits and perks, such as medical and Rx*, dental, vision, 401k, meal deal, store discount, autism coverage, parental leave, pet insurance, education assistance and more.” SALARY DISCLOSURE- The ideal pay range for this role is $66,463-$87,742.75 based on the Renton Pay Tier. The pay range may vary based on your location. This position is hybrid role with 2-3 days a month in the office. The successful candidate must live within a commutable distance to the IKEA Renton Store location in Renton, WA.
