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Form of workJob Description
Quardev is seeking an Integration Support III for a full-time, contract-to-hire role with our branded apparel client based in Issaquah, WA. As an Integration Support III, you'll be at the forefront of the IT Operations team, providing Tier I support that blends business savvy with technical finesse. From analyzing intricate systems to managing entry-level projects, you'll be the go-to person for all things integration. Acting as the vital link between customers, both internal and external, and the IT department, you'll spearhead problem resolution, meticulously document issues, and ensure smooth customer testing. If you're ready to make an impact and thrive in a fast-paced environment, this role is tailor-made for you!
Responsibilities:
*Guide customers seamlessly through Web Services, EDI, and Flat File integration onboarding processes, serving as the key liaison between customers, IT, Marketing, and Sales teams.
*Proactively track and follow up with customers to ensure smooth integration onboarding completion.
*Document customer requests and onboarding processes meticulously in Jira, ADO, and Confluence, ensuring clarity and efficiency.
*Keep Integration Support documents and specifications up-to-date across all channels, ensuring accuracy and relevance.
*Understand and address customer integration needs and product information requests, demonstrating expert knowledge in Integration Channel offerings.
*Manage Tier I Support inbox efficiently, responding to and tracking all integration-related issues promptly.
*Conduct initial troubleshooting and analysis of incoming issues, collaborating closely with the Tier II support team for resolution.
*Liaise effectively with development staff and Project Managers, communicating customer requirements and providing project updates.
*Collaborate with 3rd Party Service Providers to update databases and perform audits for data accuracy.
*Cultivate strong relationships with Sales, Marketing, Service Providers, and Customers, fostering growth in integration services.
*Maintain and expand the support Knowledge Base, ensuring comprehensive documentation of solutions.
*Facilitate training for new team members on onboarding applications, ensuring seamless support continuity
Requirements:
*4-6 years of experience in organized software support or equivalent education, with a deep understanding of support methodologies and principles.
*Preferred experience in System and Data Analysis.
*Demonstrated ability to self-manage and make timely decisions under pressure, aligned with business objectives.
*Proven track record of driving change and process improvement in dynamic environments.
*Exceptional customer service skills.
*Outstanding written and verbal communication skills, with the ability to articulate ideas concisely and effectively.
*Strong multitasking abilities and adaptability to fast-paced environments.
*Commitment to taking ownership of issues or projects from start to finish.
*Ability to communicate technical information across diverse skill sets.
*Proficiency in SQL, MySQL, Web Services, XML, and Data Modeling.
*Advanced proficiency in MS Office applications (Excel, Word, PowerPoint), with the ability to troubleshoot problems and understand their interconnections.
Important: This position is not eligible for Corp-to-Corp (C2C) or Visa (H1b) transfer or sponsorship.
The expected pay rate for this Contract-to-Hire position starts at $25.00 + per hour, depending on experience.
Note: This role is on-site in Issaquah, WA.
Thank you for considering Quardev. When you join the Quardev consulting team, you join a team of industry veterans with a combined experience of over 30 years who are dedicated to creating a positive work environment that attracts and retains consultants through a combination of employee satisfaction, working conditions, and company culture. Team members enjoy W-2 employment benefits, competitive salary, birthday off paid; affordable health, vision, and dental insurance; and 401K. We pride ourselves on being a great place to work and strive to ensure our team members enjoy coming to work each day.
For more information and new job opportunities, visit www.Quardev.com
Check out our employee reviews on Glassdoor.
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.
Quardev is an equal opportunity employer committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental, or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Applicants with disabilities who require assistance or accommodation should contact the nearest Quardev location directly for assistance. This can be identified at: www.quardev.com
No 3rd party recruiters, please.
Responsibilities:
*Guide customers seamlessly through Web Services, EDI, and Flat File integration onboarding processes, serving as the key liaison between customers, IT, Marketing, and Sales teams.
*Proactively track and follow up with customers to ensure smooth integration onboarding completion.
*Document customer requests and onboarding processes meticulously in Jira, ADO, and Confluence, ensuring clarity and efficiency.
*Keep Integration Support documents and specifications up-to-date across all channels, ensuring accuracy and relevance.
*Understand and address customer integration needs and product information requests, demonstrating expert knowledge in Integration Channel offerings.
*Manage Tier I Support inbox efficiently, responding to and tracking all integration-related issues promptly.
*Conduct initial troubleshooting and analysis of incoming issues, collaborating closely with the Tier II support team for resolution.
*Liaise effectively with development staff and Project Managers, communicating customer requirements and providing project updates.
*Collaborate with 3rd Party Service Providers to update databases and perform audits for data accuracy.
*Cultivate strong relationships with Sales, Marketing, Service Providers, and Customers, fostering growth in integration services.
*Maintain and expand the support Knowledge Base, ensuring comprehensive documentation of solutions.
*Facilitate training for new team members on onboarding applications, ensuring seamless support continuity
Requirements:
*4-6 years of experience in organized software support or equivalent education, with a deep understanding of support methodologies and principles.
*Preferred experience in System and Data Analysis.
*Demonstrated ability to self-manage and make timely decisions under pressure, aligned with business objectives.
*Proven track record of driving change and process improvement in dynamic environments.
*Exceptional customer service skills.
*Outstanding written and verbal communication skills, with the ability to articulate ideas concisely and effectively.
*Strong multitasking abilities and adaptability to fast-paced environments.
*Commitment to taking ownership of issues or projects from start to finish.
*Ability to communicate technical information across diverse skill sets.
*Proficiency in SQL, MySQL, Web Services, XML, and Data Modeling.
*Advanced proficiency in MS Office applications (Excel, Word, PowerPoint), with the ability to troubleshoot problems and understand their interconnections.
Important: This position is not eligible for Corp-to-Corp (C2C) or Visa (H1b) transfer or sponsorship.
The expected pay rate for this Contract-to-Hire position starts at $25.00 + per hour, depending on experience.
Note: This role is on-site in Issaquah, WA.
Thank you for considering Quardev. When you join the Quardev consulting team, you join a team of industry veterans with a combined experience of over 30 years who are dedicated to creating a positive work environment that attracts and retains consultants through a combination of employee satisfaction, working conditions, and company culture. Team members enjoy W-2 employment benefits, competitive salary, birthday off paid; affordable health, vision, and dental insurance; and 401K. We pride ourselves on being a great place to work and strive to ensure our team members enjoy coming to work each day.
For more information and new job opportunities, visit www.Quardev.com
Check out our employee reviews on Glassdoor.
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.
Quardev is an equal opportunity employer committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental, or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Applicants with disabilities who require assistance or accommodation should contact the nearest Quardev location directly for assistance. This can be identified at: www.quardev.com
No 3rd party recruiters, please.
