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Form of workOverview
We are currently looking for a Integration Specialist for our Billing Department. Below lists the duties, responsibilities and the qualifications needed for this position. We will train the right individual.
Responsibilities- Missing Paperwork Reconciliation-Reviews Reconciliation reports and follows established guidelines to reduce bottlenecks with integration between software systems. To include, but not limited to:
- Monitoring dataflows from cradle to grave in the integration process
- Refreshing missing data reports as errors are rectified to reduce redundant workloads
- Send daily Missing Paperwork Reports to respective divisions
- Conducts Tier 1 and 2 Investigations for documentation research in Zoi as outlined in the Integration procedure for Dispatch/Patient Care/Reimbursement Software
- Direct outreach and logging of historical "incomplete charts" to the operations management team which may include
- Messaging crew members through various applications
- Escalating to managers when demerit trends are identified with specific areas of the business
- Run various automation scripts during dataflow outages for recovery operations
- Assist in recovery operations during dataflow outages
- Send daily Clarifications through the Zoi and Image Trend Portals
- Review Received "corrections and changes" from operations staff for completeness and forward to processing as needed
- Daily review of new charts identified as not having appropriate demographic data, outreach to on-site coordinators, customer contacts, facilities, and other resources as needed to rectify missing or incomplete information
- Onboard and offboards employees as notified by HR via Monday.com or separation notifications. Periodically audits user lists for gaps in active employee lists
- Ownership of Zoi Logins for Operational staff
- Participate in ad hoc projects related to administrative maintenance of various software platforms to maintain proper integration
- Assists in investigations related to licensure audit and controls for appropriate protocols being followed
- Collaborates with Leadership on documenting best practices and training materials for company communication to reduce dataflow blockages due to user error
- Assists in communication during system outages across departments, works with software vendors on correcting outage problems and potential configuration errors in the administration of charting software
- Meets with software vendors regularly on data gaps with charts and correcting via tickets with the vendor
- Follow up on aging clarifications when not responded to by operations for more than 3 business days, document all follow-up according to policy
- Acknowledge and escalate gaps in the responsiveness through reporting on specific trends in outreach
- Collaborate with stakeholder departments and Data Intergration Manager to identify gaps in current processes and implement future solutions
- Assist Data Science, IT, Dispatch, and Accounts Receivable departments with system configuration needs
- Excellent analytical, written and verbal communication skills
- Exhibit ability to think critically and investigate gaps between software integrations
- Microsoft office suite proficiency, including modern Office 365 applications
- Knowledge of EMS software systems and the EMS revenue cycle process
- Previous experience in an EMS call center
- Knowledge of medical terminology related to EMS operations
- Familiarization with relational databases (MSSQL) and Power BI
- Project management experience or knowledge of project deployment best practices
