AddressThe Digital Integration Specialist provides key Rubi & eProcurement backbone support & guidance. The role will be customer, seller, and marketplace facing. The Digital Integration Specialist must be able to accommodate customer requests while also ensuring that setups are done efficiently and effectively. Communication skills to sales and a strong focus on customer service are critical for success.
Key Areas of Responsibility (May be one or more of the following)
- Assist with customer Digital Integration processes.
- Provide support for all integration issues as received from the Account team & customers.
- Provide timely responses within established Team SLA’s.
- Work directly with customers to setup, customize and enable their Digital Integration with CDW.
- Present and demonstrate digital offerings to customers as part of the sales cycle.
- Educate internal and external stakeholders on process, policies, objectives & goals of e-Procurement.
- Create & maintain internal processes and documentation.
- Identify and evaluate new Marketplace partners
- Assist in determining future strategies for the e-procurement or site maintenance programs.
Responsibilities
- Evaluate & troubleshoot Digital related issues and provide timely recommendations & solutions.
- Support Digital Leads with technical guidance in assisting with Digital Integrations and top tier customer experiences.
- Provide deep knowledge on industry changes & innovation to ensure CDW meets/exceeds standards.
- Develop, test and evaluate new Digital Integration features.
- Serve as a direct resource for Sales & Contracts Team for RFP/RFQ with Digital Integration related sections
- Collaborate with necessary technical resources to resolve issues and to ensure the technology is working properly.
- Bachelor’s degree and 3+ years of eCommerce / eProcurement / IT Support Experience OR
- 7 years of eCommerce / eProcurement / IT Support Experience
- 1 year or more of Customer Service Experience
- Proficiency with Microsoft Office applications.
- Experience with providing Software Support and Troubleshooting Skills
- Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
- Demonstrated ability to quickly shift priorities while maintaining strong attention to detail.
- Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders, including senior leadership.
- Strong drive to successfully meet deadlines, provide viable solutions, balance priorities, with an awareness of tasks, stakeholders and time.
- History of successful project management.
- Experience and comfort with analytical tools and analysis for data driven decision making.
- Knowledge of ServiceNow and/or Salesforce Software Tools preferred
