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Form of workJob Description
Classification: 40 hours. Full-Time. Full-Year – Non-Exempt
Position Details: Serves as the first point of contact for families with children ages 0-5 seeking to enroll their children, providing excellent customer service and support by performing central intake duties as appropriate. Assists in ensuring compliance with Head Start Performance Standards ERSEA sections 1302.12, 1302.13 and 1302.14, ODJFS and MVCDC regulations, policies, and procedures through efficient systems enrollment.
Minimum Credentials: Must have a high school diploma and two years of customer relations or customer service experience. Ability to speak other languages preferred. Customer service experience and entering data into software system with proficient accuracy.
Preferred Credentials: Knowledge of Head Start program and ChildPlus.Associate degree in Business Administration or a related area and equivalent combination of experience.
Reports To: Data Systems & Quality Coordinator
All Employees Must Meet the Essential Functions and Competencies:
• Demonstrated proficiency with Microsoft Office products (Outlook, Word, Excel, etc.)
• Excellent interpersonal, written and verbal, communication skills
• Organized and detail-oriented, with problem solving and good decision-making skills
• Collaborative and team-oriented with positive work ethic and dedicated to children and families
• Willingness to continue professional education and learning; being coachable
• Background check, drug screening, federal sex offender check and physical medical clearance, driver’s license
• Knowledge of how diversity, equity and inclusion are critical to foster a positive work environment
• Demonstrated knowledge of appropriate and best practices for specific position assigned
• Basic math skills
• Experience working with diverse populations, including low to moderate-income families
Principal Functions of the Intake & Referral Specialist position:
• Carry forth the Mission statement of MVCDC, Inc.; support the quality management principles; and work toward the agency and program goals.
• Ability to provide basic explanation of MVCDC services and provide guidance on most appropriate program to meet the needs of families. Performs real time data entry into the Data Management software
with attention to detail to create electronic records.
• Conducts phone/in-person interviews and collects all required documents to establish eligibility according to ERSEA Performance Standards; discusses program options with the family.
• Enters appropriate information into the Child Plus database and prepares participant records for eligibility verification; ensures the accuracy of all eligibility documentation, data, and participant eligibility records.
• Maintains accurate status of all program leads in the Child Plus database.
• Maintains accurate, complete and correct documentation and records in ChildPlus for all calls and referrals.
• Provides guidance and instruction to decrease barriers for parents completing the application process.
• Acts as a liaison between families and programs, ensuring a seamless transition from inquiry to application acceptance.
• Maintains confidentiality.
• Provides responses to voicemail, fax, email and website for new referrals and assigns per protocol on a daily basis.
• Troubleshoots issues related to data entry and contacts the Data Systems & Quality Coordinator to resolve issues and inconsistencies and/or missing data.
• E-mails/mails appropriate documentation to clients including appointment letters or any other referral follow up needs.
• Ability to work occasional evenings and weekends for recruitment and outreach activities
COMPENSATION & BENEFITS:
SALARY: Base salary compensation will be commensurate with meeting both Education and Experience.
Insurance: MVCDC shares this cost for the following:
Health- Two tiers to choose from Core and Buy-Up - Individual, Employee +1, or Family
Dental- Individual, Employee +1, or Family
Vision- Individual, Employee +1, or family
Basic Life- A max of $50,000 term life and Accidental Death or Dismemberment insurance
Optional Life – Employees can purchase additional coverage for self and family
Wellness – online portal for Employees to earn points for reduced insurance premiums.
Employee Assistance Program (EAP) – 8 FREE counseling sessions, Legal and Financial.
Additional Benefits include:
Student Loan Forgiveness
FREE Education Assistance including paid trainings, CDA, CDL Apprenticeship Programs
3% guaranteed 401(K) and up to 7% discretionary employer contribution to 401k
12 Paid Holidays
AFLAC optional family coverages
Personal and Bonus Days
Referral Bonus (up to $1,000 per hire)
Retention Incentives
Miami Valley Child Development Centers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
