Intake Navigator

Pay: $23.19 - $29.46 an hour
J*ob Type: Full-time # People to Hire: 1*
Schedule: 10-hr. DAYS (variable DAYS; includes evenings and every other weekend)

FAIRHOPE Hospice & Palliative Care, Home of The Pickering House, is seeking an energetic CMA or LPN as Intake Navigator for its hospice programs. The ideal candidate will be highly organized, flexible with changing needs, and have excellent communication skills.
The successful candidate will be responsible for coordinating the admissions process, including meeting with prospective patients and their families, creating and maintaining organized records, and providing ongoing support throughout the admissions process. They will also serve as a liaison between departmental functions and customers. This position requires applicants to possess extensive computer skill knowledge, ability to maintain confidentiality, and use initiative to resolve challenging tasks.
Benefits FAIRHOPE offers:

• Health insurance
• Health savings account
• 401(k) and 401(k) matching
• Dental insurance
• Vision insurance
• Employee assistance program
• Generous Shift Differential
• Mileage reimbursement
• Free parking
• Family-like atmosphere

Responsibilities:

• Actively listen, document, and facilitate all inquiries and referrals for patient services in collaboration with Intake Manager.
• Direct families, patients, and community members to appropriate healthcare providers and available resources.
• Communicate with health care providers, hospitals, home health agencies, and physicians collaborate on available services and obtain information for patient referrals.
• Coordinate admission paperwork and gather patient demographics, history, physical data, and any additional pertinent information to initiate care.
• Schedule patient admission with Admissions Nurse, Social Worker, or on-call clinician.
• Accurately document and communicate all physician orders with nurse case managers and supervisors as appropriate.
• Coordinate all referrals, admissions, and required patient visits with clinical staff as needed.
• Electronically document any direct services provided and ongoing communication with patients, families, and community providers.
• Remain HIPAA compliant at all times.

Physical Setting: In-office environment. Driving may be required.
Work Location: Offices located on main campus in Lancaster, Ohio. Service area coverage throughout Fairfield, Hocking, Perry and surrounding counties.
Qualifications:

• Current licensure as a Certified Medical Assistant through the American Association of Medical Assistants (AAMA) or a Licensed Practical Nurse in State of Ohio is mandatory.
• Proficiency in using computers is necessary.
• Clinical documentation, faxing, and copying proficiency is essential.
• Previous experience in end-of-life care or in a healthcare environment is preferred.

FAIRHOPE Core Values
FAIRHOPE Hospice is a 501c3 not-for-profit organization. We are dedicated to our patients, employees and community.
We ask you to commit to living the core values of the organization:
BE A TEAM PLAYER:

• A team is “we”. Our philosophy is we over me. We celebrate everyone’s success.
• Be respectful of everyone’s ideas and opinions.
• Have a “how can I help?” attitude vs a “it’s not my job” attitude.
• Be forward thinking and goal oriented.
• Talk the talk, walk the walk.

HAVE ACCOUNTABILITY/FOLLOW-THROUGH:

• Don’t be afraid to make mistakes, but be willing to learn from them.
• Take ownership to be responsive and produce timely, quality work.
• Be reliable. Do what you say you’re going to do. Stick to your word.

LEAD BY EXAMPLE:

• Recognize the importance of your role by being committed, passionate, and present.
• Take initiative. Go above and beyond and be a self-starter.
• Have a passion for the work we do and the people we serve.

Become a part of a well-known, well-respected community healthcare organization:
FAIRHOPE Hospice & Palliative Care, Home of The Pickering House
If you desire to use your clinical admissions expertise at a recognized community-based hospice with a caring staff, send us your resume or apply in person:
FAIRHOPE Hospice and Palliative Care, Inc.
Home of The Pickering House
282 Sells Road, Lancaster, OH 43130
Resumes may be sent electronically to:
Human Resources – HR@fairhopehospice.org
FAX to: 740.475.0627
Mission Statement: FAIRHOPE Hospice and Palliative Care, Inc. promotes compassionate end-of-life care through a professional team approach. We strive to relieve suffering by providing comfort, support and resources to meet the palliative and grief needs of the community.
FAIRHOPE Hospice & Palliative Care, Inc. is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $23.19 - $29.46 per hour

Schedule:

• Monday to Friday
• Rotating weekends

Work Location: In person