Intake Manager - Home Infusion Specialty Pharmacy 24-00125

Position
Intake Manager
Speciality Pharmacy/Home Infusion
(onsite position)
Description
As the Intake Manager, you will play a pivotal role in overseeing the Intake department within our Specialty Home Infusion Pharmacy. You will be responsible for optimizing patient onboarding, ensuring compliance with intake processes, and managing a team that handles referrals directly from patients and prescriber offices.

Position Overview
1. Departmental Leadership:
Lead, mentor, and manage the Intake department, fostering a culture of excellence, empathy, and efficiency.

2. Patient Referral Management:
Oversee the intake process for referrals received directly from patients and prescriber offices, ensuring timely and accurate handling of all referrals.

3. Compliance:
Ensure compliance with all regulatory requirements, documentation standards, and industry guidelines related to patient intake and admissions.

4. Patient Admissions:
Collaborate with clinical teams to facilitate the admission process, ensuring that patients receive the necessary services and support promptly.

5. Process Improvement:
Identify opportunities for process improvements within the intake cycle and drive initiatives to enhance departmental efficiency and accuracy.

6. Staff Development:
Recruit, train, and develop departmental staff, providing ongoing coaching and support to enhance their skills and patient-focused approach.

7. Communication:
Establish and maintain effective communication channels with prescriber offices, patients, and internal teams to ensure a smooth transition from referral to patient care.

8. Reporting and Analytics:
Oversee the generation of performance reports and metrics related to the intake process, providing insights for decision-making and continuous improvement.

9. Patient Advocacy:
Advocate for patients' needs and ensure their concerns and preferences are addressed during the intake process.

Requirements

• Bachelor's degree in Healthcare Administration, Nursing, or related field (Master's degree preferred).
• Minimum of 5 years of leadership experience in healthcare intake, with a strong background in patient referrals and admissions.
• Comprehensive knowledge of healthcare regulations, patient admission criteria, and industry best practices.
• Proven track record of successfully leading and developing high-performing teams.
• Excellent communication skills, both written and verbal, with a patient-centric approach.
• Detail-oriented and well-organized, with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in healthcare intake software and electronic health records.

Additional Information
Full-Time, Benefited, Direct Placement Position
INDH