Intake Manager For Illinois

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 53,000 compassionate caregivers across 12 states. We’re looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you.

Job Summary:

Reporting to the Regional Director of Market Operations, the Intake Manager is responsible for managing the intake team and function within the designated market region, which encompasses all branches within Illinois. This role involves collaborating cross-functionally with case management, RCM, and branch operation teams, with a focus on overseeing the direction and coordination of all activities related to intake development throughout the region.

**This position offers a flexible remote/hybrid work arrangement, with the expectation of being available for in-person team meetings at our Chicago, IL headquarters.

Essential Duties/Responsibilities:

• Provides direct supervision to Intake Representatives on day-to-day activities.
• Observes the work and provides clear expectations, training and constructive feedback on performance.
• Assists team members with difficult clients or negotiating terms of service.
• Receives and responds to incoming calls and inquiries into agency services.
• Coordinates procedures to qualify potential new clients for reimbursable services
• Notifies the state to visit the potential client.
• Sets up a visit to the home with the Client Coordinator who will deliver information, service plan and contract.
• Performs proactive outreach to source new prospects.
• Follows up on the existing database of individuals who have not yet contracted services
• Follows up on other available leads.
• Maintains the database with results of all contacts.
• Communicates regularly with the Market Leader, providing status and activity reports as agreed.
• Assumes other job-related duties as requested.

Education and Experience:

• High school diploma or GED required. Bachelor’s degree preferred.
• At least six (6) years of previous experience with customer service or telephone sales required.
• Previous management experience required.
• Previous experience in the home health industry preferred.

Required Skills and Abilities:

• Excellent leadership and management skills.
• Excellent sales, customer service, and interpersonal skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks, delegating when appropriate.
• Proficient with Microsoft Office Suite or related software

Office:

• Hybrid: Remote and office based in downtown Chicago
• Location: Applicants must be based in or around Chicago, IL to be considered for this position.
• Help at Home offers a flexible, fun, and professional work environment. Employees have the option of working hybrid with monthly or quarterly visits to downtown Chicago headquarters.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

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