Address
Form of workIn support of the entire health system, the Intake and Entitlement Analyst utilizes a body of technologies, processes and practices designed to protect networks, computers, programs and data from unauthorized access. This role may also be a backup for additional roles in their immediate area. The Intake and Entitlement Analyst reports to the Manager of Identity and Access Management. This position will work in a collaborative effort with IT and all system leadership (Supervisor and above) to assure requests for system access complies with policies, applicable laws and regulations. Additionally, this role works closely with the Information Privacy and Security Office (IPSO) for all non-employee roles, including, but not limited to vendors, contractors, consultants, and partners to support the mission and goals of Henry Ford HealthSystem Identity Management strategy.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
- Responsible for understanding the Information Privacy and Security Office services, functional IT services, and the business unit processes / systems in order to provide world class security services.
- Validating Access Request Forms for employees and non-employees
- Working with IPSO to ensure all inactive non-employees are terminated in PeopleSoft.
- Create processes for intake of forms, streamline/update existing processes
- Assist in corporate process creation and revision
- Liaison for external audits in regards to identity lifecycles
- Maintenance and validation of an exception list for all authorized delegates that are not a manager / supervisor level employees
- Contributes to the development and maintenance of the Identity and Access Management Service Catalog and Corporate Information Security policies and procedures.
EDUCATION/EXPERIENCE REQUIRED:
- Associates Degree in Information Systems, Computer Science or a related field is preferred. In lieu of degree, candidate must have a minimum of two years of experience in Identity Management with a focus on entitlement.
- Three to five (3-5) years of experience in a professional business environment.
- One to two (1-2) years of experience in an identity management related field.
- Experience working independently and collaboratively in a remote/offsite environment.
- Proven ability to communicate professionally and effectively in written or oral format,along with the ability to think analytically and solve customer problems is required.
- General understanding of application services and authorization.
- Proficiency with request management and ticketing systems (ServiceNow preferred).
- Proficiency with Microsoft Office applications.
- Familiar with HR systems (PeopleSoft preferred).
- General knowledge of account administration.
- Excellent customer service and interpersonal skills demonstrated both over the phone and face-to-face in order to communicate technical information in non technical terms.
- Consensus building and collaborative interpersonal skills.
- Ability to analyze trends in intake and make proactive recommendations to adjust workload.
- Ability to work under pressure, establish priorities and respond with urgency.
- Self-motivated.
CERTIFICATIONS/LICENSURES REQUIRED:
- ITIL foundations or similar methodology preferred.
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Partnering with nearly 2 million people on their health journey, Henry Ford Health provides a full continuum of services at 250 care locations throughout southeast and south central Michigan. With 33,000 valued team members, Henry Ford is also among Michigan’s largest and most diverse employers. Our superior care and discoveries are powered by nearly 6,000 physicians, researchers and advanced practice providers. Learn more at henryford.com.
Benefits
Whether it's offering a new medical option, helping you make healthier lifestyle choices or
making the employee enrollment selection experience easier, it's all about choice. Henry
Ford Health has a new approach for its employee benefits program - My Choice
Rewards. My Choice Rewards is a program as diverse as the people it serves. There are
dozens of options for all of our employees including compensation, benefits, work/life balance
and learning - options that enhance your career and add value to your personal life. As an
employee you are provided access to Retirement Programs, an Employee Assistance Program
(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.
