Intake Admissions Coordinator

Los Angeles Mission, Inc.

Job Description

Job Title: Intake Admissions Coordinator

Department: Men/Women’s Resident Ministries

Reports To: S.V.P. of Program & Sr. Director of Programs

FLSA Status: Regular, Non-Exempt/ Full-Time

Grade Level:

Prepared By: Human Resources

Revised Date: September 2023

SUMMARY:

Demonstrate Christ-like behavior and attitude in all job duties and responsibilities. Under the leadership of the Sr. Director of Programs, the Intake & Admissions Coordinator will work to ensure smooth coordination of all intake and admissions processes, and assist with overall program operations by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Administers all program intakes for all prospective program-related clients.
• Responsible for gathering information that will assist case managers in determining whether a person meets the appropriate criteria.
• Assists prospective clients by filling out multiple forms and gathering the history of past treatment.
• Coordinates administration of all incoming applications and referrals.
• Conducts Client Track and other Intake assessments for all new program clients.
• Responsible for all intake and admissions administrative documentation and quality file management.
• Arranges for psychological evaluation or any other required services for prospective clients, in collaboration with an assigned case manager or other staff person.
• Coordinates Client Track documentation as relevant to intake & and admissions.
• clients’ new clients or guests to mental health for assessment when necessary.
• Reviews all admissions documentation with and after admission including the program policies and procedures prior to and upon admission to ensure quality control and HIPPA compliance.
• Maintains accurate student files both paper and electronic versions.
• Participates in efforts to bring in new clients and establish a program waiting list in alignment with program recruitment efforts and outreach referrals.
• Requires the ability to function as a good team player with strong interpersonal skills.
• Conducts initial assessments of patients to determine mental health needs and establish care requirements.
• Answers questions for all prospective clients regarding all program services offered and reviews program materials upon approved admission.
• Assist case managers in scheduling initial mental health assessments with partnering organizations.
• Coordinates with a wide range of provider agencies to ensure seamless integration into the designated program and site facility.
• Possesses the ability to remain calm under stress and to de-escalate any prospective client if they become agitated for any reason during the intake process.
• Possesses the ability to engage in active listening to help prospective and referral clients formulate a next-step plan of action.
• Refers prospective clients to appropriate community resources if deemed a better fit to ensure that the prospective client’s comprehensive needs are met.
• Serves as a vital member of the Mission-wide support system, during all major Mission-wide events, as deemed appropriate, and upon request of immediate supervisor.
• Interfaces with the outreach team and other partnering organizations to manage all soft handoffs through quarantine protocol, as seemed appropriate.
• Knowledgeable of and operates in compliance with all HIPPA-relevant guidelines.
• Knowledgeable or agreeable to learning application of SUD Core Competency guidelines.

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BENEFITS AND COMPENSATION

Compensation depends on experience and qualifications within our pay grades. Benefits include paid sick and vacation time, medical, dental, vision, life, and LTD insurance, and retirement plan options.