Address
Form of workJob Details
Job Location
Administration - 9200 Keystone Crossing - Indianapolis, IN
Salary Range
$65,000.00 - $70,000.00
Description
ABOUT AAA HOOSIER MOTOR CLUB:
Since 1902, AAA Hoosier Motor Club, headquartered in Indianapolis, provides membership benefits including emergency roadside assistance, retail discounts and a variety of products and services for its 400,000 members across Indiana. It also operates a full-service travel agency and an insurance agency which markets and sells auto, home and life insurance. Hoosier Motor Club has 300 employees and operates 11 retail branch offices including seven in metro Indianapolis as well as Bloomington, Clarksville, Lafayette, Muncie, and Terre Haute. And it is an affiliate of the American Automobile Association (AAA), the largest motoring and leisure travel organization in North America with more than 60 million members.
Here is What is in it for YOU:
Position Summary:
Create & conduct ongoing training and development programs for insurance department, assist with staff oversight, engage in staff appraisals and acting as interface between the daily operational level and management. Ensure effectiveness and efficiency to achieve department, agency and club goals and to maximize profitability.
Duties and Responsibilities:
• Design, plan, organize and direct orientation and training for employees.
• Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors or customer representatives.
• Develop alternative training methods if expected improvements are not seen.
• Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.
• Present information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos and lectures.
• Offer specific training programs to help workers maintain or improve job skills.
• Monitor evaluate and record training activities and program effectiveness.
• Attend meetings and seminars to obtain information for use in training programs, or to inform management of training program status.
• Support and assist agency management and staff.
• Screen, hire, and assign workers to positions based on qualifications.
• Keep up with developments in area of expertise by reading current journals, books and magazine articles.
• Evaluate training materials prepared by instructors, such as outlines, text, and handouts.
• Monitor unit Member Relationships Management (MRM) initiatives to assure effectiveness in achieving MRM objectives.
• Conduct performance evaluations on subordinates in timely manner.
• Ensure sales staff follows agency, club and company policy and procedures.
• Assist staff in handling difficult circumstances or situations regarding clients or potential clients.
• Ability to read and interpret financial reports and insurance compensation communication.
• Ability to interpret & create EPIC reports to assist in the management and oversight of all Insurance employees
• Other duties as assigned.
Qualifications
Supervisory Responsibilities:
Physical Effort:
Education and/or Experience Requirements:
Bachelor's degree, 3 to 5 years related insurance experience; or an equivalent combination of education and experience.
Certificates & Licenses
• Property and Casualty license
• Life and Health license
• Attainment of or work toward an appropriate insurance designation (CIC, CPCU, ARM, etc...)
• Other certifications as necessary per agency portfolio
Computer Skills
• Microsoft Office
• Insurance specific software/websites
• APPLIED EPIC
Facebook:
www.facebook.com/aaahoosier
Company Website:
www.hoosier.aaa.com
Job Location
Administration - 9200 Keystone Crossing - Indianapolis, IN
Salary Range
$65,000.00 - $70,000.00
Description
ABOUT AAA HOOSIER MOTOR CLUB:
Since 1902, AAA Hoosier Motor Club, headquartered in Indianapolis, provides membership benefits including emergency roadside assistance, retail discounts and a variety of products and services for its 400,000 members across Indiana. It also operates a full-service travel agency and an insurance agency which markets and sells auto, home and life insurance. Hoosier Motor Club has 300 employees and operates 11 retail branch offices including seven in metro Indianapolis as well as Bloomington, Clarksville, Lafayette, Muncie, and Terre Haute. And it is an affiliate of the American Automobile Association (AAA), the largest motoring and leisure travel organization in North America with more than 60 million members.
Here is What is in it for YOU:
- A company culture that provides training and learning opportunities.
- A brand that you can be proud to be part of.
- A culture that will challenge you to be your best.
- Health / Dental / Vision benefits.
- Paid Vacation time.
- Paid Sick time.
- Paid Holidays.
- Company Provided LTD & Life Insurance.
- Retention bonuses
- Service Anniversary Recognition.
- Free AAA Classic Membership.
- Generous 401k w/ company match.
- Company provided HSA dollars.
Position Summary:
Create & conduct ongoing training and development programs for insurance department, assist with staff oversight, engage in staff appraisals and acting as interface between the daily operational level and management. Ensure effectiveness and efficiency to achieve department, agency and club goals and to maximize profitability.
Duties and Responsibilities:
• Design, plan, organize and direct orientation and training for employees.
• Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors or customer representatives.
• Develop alternative training methods if expected improvements are not seen.
• Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.
• Present information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos and lectures.
• Offer specific training programs to help workers maintain or improve job skills.
• Monitor evaluate and record training activities and program effectiveness.
• Attend meetings and seminars to obtain information for use in training programs, or to inform management of training program status.
• Support and assist agency management and staff.
• Screen, hire, and assign workers to positions based on qualifications.
• Keep up with developments in area of expertise by reading current journals, books and magazine articles.
• Evaluate training materials prepared by instructors, such as outlines, text, and handouts.
• Monitor unit Member Relationships Management (MRM) initiatives to assure effectiveness in achieving MRM objectives.
• Conduct performance evaluations on subordinates in timely manner.
• Ensure sales staff follows agency, club and company policy and procedures.
• Assist staff in handling difficult circumstances or situations regarding clients or potential clients.
• Ability to read and interpret financial reports and insurance compensation communication.
• Ability to interpret & create EPIC reports to assist in the management and oversight of all Insurance employees
• Other duties as assigned.
Qualifications
Supervisory Responsibilities:
- Listen to & observe calls and interactions with clients & members
- Create and maintain workflows to align with the organization's strategy
- Provide coaching & feedback to all Insurance team members
Physical Effort:
- Typically sitting at a desk or table
- Intermittently sitting, standing and stopping
- Occasional lifting of up to 25 lbs.
Education and/or Experience Requirements:
Bachelor's degree, 3 to 5 years related insurance experience; or an equivalent combination of education and experience.
Certificates & Licenses
• Property and Casualty license
• Life and Health license
• Attainment of or work toward an appropriate insurance designation (CIC, CPCU, ARM, etc...)
• Other certifications as necessary per agency portfolio
Computer Skills
• Microsoft Office
• Insurance specific software/websites
• APPLIED EPIC
Facebook:
www.facebook.com/aaahoosier
Company Website:
www.hoosier.aaa.com
