Insurance Operations Assistant / Office Manager

Job Description:

Avoca Risk Underwriting Solutions (ARUS) is the Central Operations Company that provides support to several sister underwriting companies. Due to the company’s consistent annual growth, we are currently seeking an Insurance Operations Assistant to work closely with the Operations Team from our Chicago, IL office.

This office-based position will provide support to Property & Casualty underwriting staff through the ARUS Operations Team, reporting directly to the SVP of ARUS Operations. In this role, you will be working with brokers, our underwriters, and outsourcing company, to assist in processing bound business including policy issuance, inspections, and cancellations. The ideal candidate will be capable of mastering multiple systems and have experience working in a paperless environment. Proficiency in MS Word and Excel and having a strong customer service approach are key factors for success in this position. This position will also act as the Office Manager for the Chicago branch to greet visitors and provide general administrative support to the office. This is an excellent opportunity to apply your skills within an exciting industry leader and growing organization that embraces and supports your ongoing learning through upward mobility and advancement opportunities.

Who we are:

ARUS is one of four business units owned by Avoca Insurance Holdings (AIH), a private company which focuses on specialty niches where above average returns can be made using a combination of best in class underwriting expertise and tailor-made technology solutions. AIH generates in excess of USD 20m in revenues annually under contracts with US and International insurance carriers through three underwriting subsidiaries: Avondale Insurance Associates, ATS Underwriting, and Orbital Risk Capital, supported by ARUS. These underwriting subsidiaries have been growing each year and pride themselves on outperforming the competition and empowering its staff to be entrepreneurial and creative.

Job Responsibilities:

Insurance Operations Assistant:

· Work with Inspection companies & outsourcing company to ensure timely inspections.

· Enter new Brokers into company operating system.

· Verify Surplus Lines Licenses and maintain records in company operating system.

· Coordinate Notices of Cancellation & Non Renewal with outsourcing company.

Office Manager:

· Order office and Kitchen supplies.

· Supervise and Coordinate all administrative activities as it relates to the office.

· Administration of the Chicago Office Attendance Records/Time keeping.

· Interact with clients, vendors and visitors and ensure that guests are taken care of, brought to appropriate rooms and all meetings are on track for the day.

· Work with building management for visitor passes, new employee key cards, emergency office drills, office repairs and general maintenance, etc.

· Order Marketing materials.

· Pick up mail daily from building suite mailbox and distribute accordingly.

· Post checks to the bank.

· Work on special projects.

Qualifications, Education & Experience:

Knowledge of commercial insurance or reinsurance experience preferred but not essential.

• Proficient in MS Office, including an intermediate knowledge of Microsoft Excel.
• Bachelors degree.

Knowledge, Skills & Competencies:

• Thorough attention to detail and organizational skills.
• Strong desk management, written and verbal communication skills.
• Comfort level with developing rapport with business partners, underwriters, clients and co-workers by phone, email or in person.
• Ability to prioritize competing demands and requests to complete work within required time constraints with a high volume of work.
• Demonstrate strong analytical skills and mathematical aptitude.
• Proficiency in using online reference manuals and multiple electronic systems.
• The ability to work in a team environment and handle multiple deadlines with ease.

Why Consider a Career with Avoca Risk Underwriting Solutions:

One hallmark of Avoca is the quality of our people, and we understand the importance of building top talent starts at the grassroots level. That’s why we ensure continuous training focused on building future leaders for our organization and developing long-term careers within our industry. This includes a broad combination of:

• Exposure to Executive and Senior Management.
• On-the-job training.
• Formal instruction.
• Opportunities to advance through varied tracks.

Benefits:

We recognize that talented people are attracted to companies that provide competitive pay and comprehensive benefits package that includes the following:

• 401K with employer contribution.
• Medical coverage.
• Dental coverage.
• 4 weeks paid vacation.
• 4 personal days.
• 10 paid Holidays.
• HSA accounts.
• Limited Flexible spending accounts.
• Employee life insurance - 3XSalary.
• Long Term and Short Term Disability insurance – 67%/100%.
• Travel Accident insurance.

ARUS is an equal opportunity employer offering a competitive salary, defined career path and first-rate benefits.

Respond to

ARUS_HR@avocaup.com

Reference: FidAcc – February 2024 in the subject line

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Ability to Relocate:

• Chicago, IL 60604: Relocate before starting work (Required)

Work Location: In person