Insurance Consumer Services Division Chief

The Insurance Consumer Services Division Chief manages the day-to-day operations of the insurance investigator supervisor and insurance investigators handling health insurance complaints. If you are interested in this career opportunity apply today!
This position is responsible for organizing, training, evaluating, assigning, and managing the activities of insurance investigators and the insurance investigator supervisor engaged in the investigation of health insurance complaints. Conducting interviews, investigating and resolving complex and/or high-profile insurance related complaints. Reviewing complaint files and ensuring that investigations and overall handling of complaints and inquiries are handled in accordance with established bureau and/or department guidelines and procedures.
The incumbent will ensure that all leave, travel and other matters related to personnel comply with bureau, departmental and commonwealth guidelines and procedures Prepare employee performance evaluations; document and monitor progress; document, recommend and initiate corrective disciplinary action for misconduct by employees; document, recommend and initiate promotional activity for staff; and resolve or recommend resolutions to an employee grievance or complaint. Direct, participate, and/or coordinate work teams, assist the Bureau Director in handling special projects, represent the Department and Bureau in meetings, conferences, consumer fairs, Disaster Recovery Events and other settings, at venues within and outside of the Commonwealth.

Additional details regarding the duties of this position may be found in the position description.

Work Schedule and Additional Information:

• Full-time employment.
• Work hours are 7:30 am to 4:00 pm, Monday - Friday, with 60-minute lunch.
• Telework: You will have the opportunity to work from home (telework) full-time. In order to telework, you must have a securely configured high-speed internet connection. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS
Minimum Experience and Training Requirements:

• Two years of experience as an Insurance Investigator Supervisor; or
• Six years of professional experience in insurance underwriting, insurance investigations, claims adjustment, or as an insurance agent or broker, which includes two years of supervisory experience in insurance public contact work, and a bachelor's degree; or
• An equivalent combination of experience and training which includes two years of supervisory experience in insurance public contact work.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

Employment Type: Civil Service Permanent Full-Time