Insurance Collector

Patient Collector Specialist
Memorial MRI and Diagnostic has led the way in providing comprehensive diagnostic imaging
and treatment services using advanced technology and state-of-the-art equipment. Our
physicians, management, technologists, and support staff make up our premier practice. We
are responsible for facilitating the needs of physicians and healthcare providers to ensure that
every patient receives the highest degree of care and compassion.
• Reviews patient bills for accuracy and completeness; obtains missing information.
• Provide excellent and professional customer service to internal and external customers.
• Identify insurance company or proper party (patient) to be billed; identify and bill secondary or tertiary
insurances.
• Utilize a combination of electronic health record (EHR) and paper patient records to perform billing
duties; maintain an accurate, legally compliant medical record.
• Identifies delinquent patient accounts and performs collection actions by contacting the patients by
telephone and/or submitting claims to the appropriate payors.
• Review insurance payments for accuracy and compliance with contract discounts.
• Reviews and establishes payment plans as necessary.
• Manage assigned accounts ensuring outstanding/pending patient accounts are paid and contact
appropriate parties to collect payment.
• Communicate with health care providers, patients, insurance claim representatives and other parties
to clarify billing issues and facilitate timely payment.
• Consult supervisor, team members and appropriate resources to solve billing and collection questions
and issues.
• Maintain work operations and quality by following standards, policies and procedures; escalate
compliance issues to supervisor.
• Prepare reports and forms as directed and in accordance with established policies.
Requirements
Education: High school diploma or equivalent. Successful completion of program in medical billing;
current Certified Medical Reimbursement Specialist (CMRS) certification; or Associates Degree in
Business Administration, Accounting or Health Care Administration may be preferred or required.
• Training and experience: Unless otherwise indicated, one year of current experience within the last
three years in a comparable job classification required.
• Internet, email, MS Office and data entry skills required.
• Educated on and compliant with HIPAA regulations; maintains strict confidentiality of patient and
client information.
• Ability to work effectively within role independently and with other team members.
• Ability to organize and complete work in a timely manner.
• Ability to read, write and effectively communicate in English.
• Ability to understand medical/surgical terminology.