Medical Insurance Patient Collector

Medical Insurance Patient Collector – Remote

AIS Healthcare is the leading provider of Targeted Drug Delivery (TDD) and Infusion Care. With our diverse culture, and our values around Innovation, Stewardship, and Unity, we are committed to Advancing Quality, and Improving Lives. We are dedicated to doing more for our patients by providing quality products and services that enhance the entire care experience.

AIS Healthcare offers great benefits, including health, vision, and dental insurance, long term disability insurance, life insurance, a vacation package, 401K plan with a generous employer match, growth, and more!  We offer 100% work from home model! 

The Financial Services, Patient Collections role is a full-time position responsible for collection processes for TDD patient services that includes understanding of contract analysis, reimbursement, denial management, appeals and resolving billing-related issues for services rendered to patients.

EDUCATION AND EXPERIENCE:

A high school diploma or general education degree (GED) equivalent is required

3-5 years of healthcare industry experience strongly preferred.

3-5 years of medical billing and collections experience strongly preferred.

Home Infusion, Intrathecal Pain Management experience preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Recognizes patients’ rights and responsibilities and supports them in the performance of job duties, respects patient’s rights to privacy and confidentiality.

Follows up on invoices submitted to ensure prompt and timely payment and escalates issues, as necessary.

Evaluates payments/denials received for correctness and ensures they are applied accordingly.

Identifies bad debt write-offs and A/R adjustments. Initiates write-offs and adjustments in accordance with policies and procedures.

Identifies any overpayments and/or duplicate payments and investigates and resolves accordingly. 

Processes refund requests, in accordance with policies and procedures.

Maintains contact with other departments to obtain patient or insurance information needed for claim payment.

Responsible for understanding all procedures within regulatory mandates.

Ensures that the activities of the collection operations are conducted in a manner that is consistent with overall department protocol, and are following Federal, State, and payer regulation, guidelines, and requirements.

Verifies billing accounts with accounts receivable ledger to ensure that all payments are accounted for and properly posted.

Makes calls to troubleshoot payment discrepancies and establish resolution.

Documents, in detail, phone calls, phone number, person spoken to, and call details on a consistent basis.

Consistently looks for areas to maximize claim reimbursement.

Resolves issues that created a denial within 5 days of receipt of denial.

Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.

Maintains understanding of NDC (National Drug Code) numbers, metric quantities, and knowledge of infusion supplies.

Maintains a broad range of knowledge of insurance plans, medical terminology, billing procedures, government regulations, and medical codes.

Shares knowledge gained with other staff members and works as a team member.

Interacts with others in a positive, respectful, and considerate manner.

Performs other job-related duties as assigned.

QUALIFICATION REQUIREMENTS:

Understanding of all Revenue Cycle Management functions and integration of one another.

Ability to recognize, evaluate and exercise good judgment in solving complex situations and advising in accordance with laws and regulations.

Excellent verbal and written communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.

Strong work ethic with personal qualities of integrity and credibility.

Ability to deal with highly sensitive and confidential material, strong knowledge of HIPAA privacy guidelines and requirements.

Competence with ICD-10.

Knowledge of medical terminology.

Ability to communicate effectively and professionally with patients, visitors, physicians, and coworkers.

Self-directed, detail oriented, conscientious, organized, and able to follow through.

Ability to deal in an organized manner with problems involving multiple variables within the scope of the position.

Skill in establishing and maintaining effective working relationships with other employees, patients, organizations, and the public.

Tolerant of frequent interruptions and distractions from staff and other internal support teams.

Proficient in Microsoft Office, including Outlook, Word, and Excel.