IPG’s mission is to strengthen the unique bond between pets and their people through our family of innovative products and services. We understand how important pets are: they’re family. Our pack of 1,200 team members embodies a shared passion for positively impacting the lives of our four-legged friends.
- Responds to internal and external inquiries within stated service level agreements.
- Manages incoming contacts regarding members questions, customer complaints, products, warranties, and general customer inquiries in accordance with quality and processing guidelines.
- Analyzes, researches, and resolves problems and discrepancies for member accounts.
- Maintains product knowledge, and awareness of customer services policies, and/or store policies.
- Maintains understanding of federal and state regulations to include compliance.
- Participates in solution innovation, sales, and retention efforts with current and new clients.
- Performs other duties and responsibilities as assigned.
- Comprehensive full medical, dental and vision Insurance
- Basic Life Insurance at no cost to the employee
- Company paid short-term and long-term disability
- 12 weeks of 100% paid Parental Leave
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Retirement savings plan
- Personal Paid Time Off
- Paid holidays and company-wide Wellness Day off
- Paid time off to volunteer at nonprofit organizations
- Pet friendly office environment
- Commuter Benefits
- Group Pet Insurance
- On the job training and skills development
- Employee Assistance Program (EAP)