Pay Range: $59,900.00 - $89,900.00
If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.
- Acts as a steward for carrying out WGU’s mission and strategic vision by demonstrating effective and consistent commitment to learner-centered, competency-based educational support.
- Responsible to monitor the course progress of an assigned group of learners in their course(s) and proactively offer support at key points of the student journey.
- Provides expertise in assigned content area and maintains current knowledge in their field.
- Fosters student learning through innovative, effective teaching practices.
- Responds with urgency to meet student needs and communicates professionally and respectfully with students and all other members of the WGU community.
- Offers timely support and outreach to students, including meeting service level agreements as outlined by their department.
- Uses technology-based teaching and communication platforms to aid students in the development of competencies.
- Supports and manages the course and program community engagement platforms that foster peer-to-peer and faculty interaction for the assigned courses ensuring students can demonstrate competency.
- Collaborates with other professionals within the university to promote a positive, student-obsessed atmosphere.
- Engages in a high degree of collaboration with Program Mentor and other faculty partners to develop students’ academic competency and career development.
- Participates in all required training activities.
- Responds with urgency to changing requirements, priorities, and short deadlines.
- Consistently exhibits WGU Leadership Principles.
- Other duties and responsibilities may be assigned as the position evolves.
- Demonstrated ability to customize instructional support for learners with a variety of needs and educational backgrounds.
- Must demonstrate technological competency: Proficiency in Microsoft Office (or similar) applications, virtual instructional platforms, and student management systems.
- Extraordinary customer service orientation, and communication and collaboration skills.
- Strong verbal and written communication skills, with ability to present information clearly, concisely, and accurately; friendly, persuasive speaking and writing style.
- Well organized - conscientious and thorough with detail.
- Ability to use data to make decisions.
- Strong understanding, acceptance, adherence and promotion of the tenets of competency-based education in the WGU model.
- Accountable for decisions that impact individual students.
- Creates or facilitates learning experiences that support students’ attainment of knowledge and skills.
- With specific guidance from senior faculty and program leaders, acts independently in executing teaching practice.
- Works on diverse matters of limited complexity.
- Receives general direction from their immediate supervisor or manager.
- Effectively utilizes resources to address student concerns and inquiries.
- Supports student needs to help them achieve course or program outcomes at the individual student level.
- Follows university and department established policies and best practices.
- Communicates with students as appropriate to support student questions and needs.
- Communicates with fellow faculty members as appropriate within and outside of the department.
- Provides feedback regarding discipline and practice leadership.
- Contributing and collegial member of team.
- Adheres to learning and operational quality guidance and instructions.
- Supports initiatives within the area of specialty.
- Displays a positive attitude toward change and supports change management practices.
- Master’s degree in product design, digital product design, interaction design, UX design, service design, and other related design fields with 2 years of teaching experience (DDes or other Doctorate preferred).
- Minimum of 2-3 years of industry experience in user-centered design and/or design thinking.
- Practical experience with industry tools, such as Adobe and Figma.
- Minimum of 2-3 years experience providing student support and instruction in product design courses; preferably teaching adults in Higher Education in an online distance-based model.
- Ability to work a student-friendly schedule (evenings/weekends)
- Demonstrated ability to work with diverse learner profiles.
- Ability to manage a fast-paced schedule with heavy phone work.
- Ability to deliver exceptional customer service (AKA “Student Obsession) to our students.
- Must be able to communicate at a high level verbally and in writing.
- Excellent collaboration skills and ability to work as a member of a team.
- Doctorate, or terminal degree
- Strong industry experience in the design and Creative Impact fields solving consumer needs while meeting business goals.
- Strong experience with distance education and distance learning students is preferred.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
As an equal opportunity employer, WGU recognizes that our strength lies in our people. We are committed to diversity.